At blithequark, we are on a mission to empower tens of millions of people to hear better through convenient, personalized hearing care — at a fraction of the cost thanks to telemedicine. As a leader in the direct-to-consumer hearing care space, we have made significant strides in just three years, backed by our parent company's expertise in intelligent audio solutions. Our partnership with another pioneering audio engineering company has enabled us to make hearing care even more accessible and affordable. We are a data-driven, outcomes-focused team that cares deeply about our employees and customers alike, led by a diverse group of talented thinkers, creators, and doers who are collaborative, compassionate, and passionate.
Our team at blithequark includes individuals from diverse backgrounds, such as actors, sommeliers, top chefs, dancers, black belts, filmmakers, and many four-legged furry friends. We believe in fostering a culture that values creativity, empathy, and innovation, where everyone feels welcome and supported. As a remote Customer Support Coordinator at blithequark, you will be an integral part of our mission to empower people with hearing loss to connect with their world.
In this role, you will provide efficient and friendly assistance to our customers in an omnichannel support environment, with a heavy focus on phone calls, as well as responding to emails, customer tasks, live chats, and other channels. As a representative of our best-in-class customer care team, you will triage support channels, handle administrative tasks, and ensure seamless coordination with other teams by utilizing multiple software systems. The Customer Support Coordinator reports directly to a Customer Experience Manager on a full-time basis.
To be successful in this role, you will need to possess excellent communication and interpersonal skills, with the ability to work effectively in a remote environment. You should be highly organized, able to prioritize tasks, and manage multiple software systems. A strong understanding of customer support principles and practices, as well as the ability to empathize with customers and provide personalized solutions, is essential.
At blithequark, we are committed to the growth and development of our employees. As a Customer Support Coordinator, you will have access to training and development opportunities, including product knowledge, customer support skills, and leadership development. You will also be part of a dynamic team that values innovation, creativity, and collaboration, with opportunities to contribute to process improvements and new initiatives.
Our company culture is built on values of empathy, innovation, and customer-centricity. We believe in fostering a positive and inclusive work environment that supports the well-being and success of our employees. As a remote team, we use technology to stay connected and collaborate effectively, with regular virtual meetings, team-building activities, and social events.
We offer a competitive compensation package, with an hourly rate of $20.00 to $24.00, and a 401k plan with a 4% match. Our benefits package includes excellent medical, vision, and dental insurance, with generous contributions to support your health and well-being. We also offer 12 weeks of paid parental leave, paid time off, and a monthly wellness stipend to support your self-care and priorities.
If you are a motivated and customer-focused individual who is passionate about delivering exceptional support experiences, we encourage you to apply for this exciting opportunity to join our team at blithequark. As a Customer Support Coordinator, you will be an integral part of our mission to empower people with hearing loss to connect with their world. Apply now to embark on a rewarding career journey with a dynamic and innovative company that values its employees and customers alike.
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