At American Express, we believe that with the right backing, people and businesses can progress in incredible ways. As a global and diverse community of colleagues, we are committed to backing our customers, communities, and each other. Our mission is to provide the world's best customer experience every day, upholding our company values and powerful backing promise with integrity and in an environment where everyone feels seen, heard, and valued.
The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including premium, cobrand, cash back, and lending portfolios. The American Express Global Dining team, sitting within the USCS organization, connects the world's best restaurants with the world's best customers through a trusted and innovative global Software as a Service (SaaS) platform. Our mission is built on the promise of access and unforgettable experiences, and we're looking for talented individuals to join our team of restaurant-obsessed explorers.
We are seeking an experienced Customer Support Specialist to join our Hospitality Team, focusing on managing the Tock customer experience. As a key member of our collaborative team, you will provide best-in-class technical support through direct interaction with customers via emails, phone calls, chat messaging, and virtual training sessions. This role offers a competitive salary package, commensurate with experience, and the opportunity to work remotely.
To succeed in this role, you will need to possess strong technical support skills, excellent communication and customer service skills, and the ability to work in a fast-paced environment. You will also need to be able to prioritize tasks effectively, troubleshoot issues, and maintain knowledge of software applications, devices, and third-party integrations. Strong problem-solving skills, attention to detail, and the ability to work independently and as part of a remote team are also essential.
At American Express, we are committed to helping our colleagues learn and grow, creating a career journey that is unique and meaningful to each individual. We offer a range of benefits, programs, and flexibility that support our colleagues personally and professionally, including competitive base salaries, bonus incentives, and a 6% company match on retirement savings plans. We also provide comprehensive medical, dental, vision, life insurance, and disability benefits, as well as flexible working models, including hybrid, onsite, or virtual arrangements, depending on the role and business need.
Our company culture is built on a foundation of integrity, respect, and inclusivity. We believe in creating an environment where everyone feels seen, heard, and valued, and we prioritize the well-being and safety of our colleagues. We offer a range of programs and benefits to support our colleagues' physical, financial, and mental health, including free financial coaching, comprehensive medical benefits, and flexible working arrangements. Our Amex Flex enterprise working model provides greater flexibility to colleagues while preserving the important aspects of our unique in-person culture.
We offer a competitive salary range of $20.00 to $33.65 hourly, plus bonus and benefits. Our benefits package includes:
If you are a motivated and experienced customer support specialist looking for a new challenge, we encourage you to apply for this exciting opportunity. As a key member of our Hospitality Team, you will have the chance to make a real difference in the lives of our customers, while also developing your skills and career. Don't miss out on this opportunity to join our team of restaurant-obsessed explorers and be part of a global and diverse community of colleagues who are committed to backing each other and our customers. Apply now and take the first step towards an exciting and rewarding career with American Express.
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