Introduction to arenaflex
At arenaflex, we value each colleague's contributions, management, and effect, providing every individual with the opportunity to share in the business enterprise's achievement. We strive to uphold our organization values and effective backing promise to offer the arena's first-class purchaser experience every day, with the maximum integrity, in an environment where each person is seen, heard, and feels like they belong. As a leader in our industry, we are committed to making a positive impact and driving innovation. With a strong focus on customer satisfaction, we are dedicated to providing exceptional service and support to our clients.
About the Role
We are seeking an experienced Remote Data Entry and Live Chat Specialist to join our team. As a key member of our Customer Listening Team, you will be responsible for handling the end-to-end Voice of the Customer technique, which includes the layout and programming of customer experience surveys. You will work closely with product and process owners, subject matter specialists, and the agile team in technology to drive the transformation and innovation of our Voice of the Customer method.
Key Responsibilities
- Assist in the development and maintenance of the new Voice of the Customer technique sourced from Cornerstone and integrated with the survey and dashboard platform hosted by Qualtrics
- Work closely with the application teams to outline, frame, and capture business needs
- Develop knowledge of Voice of the Customer methods and leverage the same to define and transform the data within the Cornerstone big data platform
- Design and build a robust data model architecture to aid most fulfilling data processing and standardized metric definitions
- Enable big data and batch/real-time analytical solutions leveraging transformational technologies (Hadoop, HDFS, MapReduce, Hive, Spark, and Python) to deliver innovative solutions ensuring data quality and accuracy through intensive testing at variable and use case level
- Provide guidance to enhance competencies to drive efficiency in computing programs using big data ecosystem
- Power customer tale evaluation & elaboration, design and development of software programs, testing & builds automation tools
- Proactively identify and automate manual tasks to improve quality and efficiency
Essential Qualifications
- Hands-on development experience on Hive/Hadoop, Pyspark, Python, Shell Scripting Languages, Development Launch Management, and Troubleshooting understanding for data-driven projects for a span of no less than 3+ years
- Active collaboration with dating managers/product owners for expertise the functional requirements and converting them into technical deliverables
- Familiarity with Agile methodologies of delivery where small increments of a product are introduced at regular intervals to the business groups
Preferred Qualifications
- Experience working with big data ecosystems and transformational technologies
- Knowledge of data modeling and data architecture
- Experience with automation tools and testing frameworks
- Strong understanding of customer experience and Voice of the Customer methods
Career Growth Opportunities and Learning Benefits
At arenaflex, we prioritize the growth and development of our colleagues. We offer a range of career development and education opportunities, including training programs, mentorship, and opportunities to work on complex and challenging projects. Our colleagues are encouraged to take ownership of their careers and develop new skills to drive their professional growth.
Work Environment and Company Culture
At arenaflex, we value diversity, equity, and inclusion. We strive to create an environment where each person is seen, heard, and feels like they belong. Our company culture is built on a foundation of respect, empathy, and open communication. We prioritize the well-being of our colleagues and their loved ones, offering a range of benefits and programs to support their holistic well-being.
Compensation, Perks, and Benefits
We offer a competitive base salary, bonus incentives, and a range of benefits, including:
- Support for economic well-being and retirement
- Flexible working model with hybrid, onsite, or digital arrangements depending on position and business need
- Generous paid parental leave policies (depending on your location)
- Free access to on-site health facilities staffed with nurses and doctors (depending on location)
- Free and confidential counseling aid through our Healthy Minds program
- Career development and education opportunities
Conclusion
If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity. At arenaflex, we are committed to making a positive impact and driving innovation. Join our team and be part of a dynamic and supportive environment that values diversity, equity, and inclusion. Apply now to take the first step in your new career journey!
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