At arenaflex, we're dedicated to delivering exceptional services and solutions that make a real difference in people's lives. As a Remote Healthcare Customer Service Representative, you'll be part of a talented team that's passionate about helping others and delivering comprehensive solutions to healthcare-related calls. If you're a people person with a natural flair for empathy and a drive to succeed, we want to hear from you!
**About arenaflex**
arenaflex is a leading provider of mission-critical services and solutions to Fortune 100 companies and over 500 governments worldwide. Our team of dedicated associates is committed to creating exceptional outcomes for our clients and the millions of people who count on us. We're a culture that values individuality, creativity, and innovation, where everyone has the opportunity to thrive and make a real impact.
**Job Summary**
As a Remote Healthcare Customer Service Representative, you'll be responsible for managing a steady volume of incoming calls regarding benefits from members, providers, and employer groups. You'll explain and clarify plans' policies and procedures, actively attempt to resolve member or provider concerns, and maintain current knowledge of Member Services policies and procedures. If you're a self-motivated, resourceful, and detail-oriented individual with excellent communication skills, we encourage you to apply.
**Responsibilities**
* Manage a steady volume of incoming calls regarding benefits from members, providers, and employer groups
* Explain and clarify plans' policies and procedures
* Actively attempt to resolve member or provider concerns, which may include contacting other appropriate parties to facilitate the resolution of such concerns and adequately document the information on the billing system
* Investigate verbal complaints concerning billing, claims, or service rendered
* Escalate complaints of service failures to designated departments for investigation
* Maintain current knowledge of Member Services policies and procedures
* Perform other work-related duties as assigned
**Requirements**
* Successfully complete customer service assessment & typing test
* High school diploma, GED, or college degree
* At least 1 year of Call Center experience preferred
* 1 year of face-to-face customer service experience
* Knowledge of and prior experience in the Dental, Medical, or Managed Care industry is preferred
* Must possess the following characteristics: self-motivation, resourcefulness, detail-oriented, sense of accountability, and must be a team player
* Must possess strong skills in the following areas: organizational, time management, written and verbal communication, analytical, and problem-solving
* Proficiency in Microsoft Word, Microsoft Outlook, and Internet Explorer
* Effective communication skills over the phone
* Ability to deal with problems involving several concrete variables in standardized situations
* Successful completion of background check is required for this position
**Equipment and Workspace Requirements**
* We provide all equipment (Computer, Monitor, Mouse, Keyboard, Headset, Ethernet Cord, Power Cables)
* You must have a home internet connection of 10 Download and 3 Upload Speed (you may do a quick check through)
* Must be able to hardwire your work computer directly to your home modem via ethernet
* Ensure the available connection meets the minimum bandwidth requirements to perform your job function
* Satellite internet and wireless internet are not acceptable
* Must have a distraction-free and secure work environment (Workspace must be clutter-free, free of distraction, no one is allowed in workspace during working hours, no writing utensils, or unauthorized electronics in the work area)
**Training and Development**
* Successfully complete a mandatory paid training program with 100% attendance
* Training is 5 weeks classroom and 2 weeks nesting
* Conduent has plenty of growth opportunities within the healthcare team
**Compensation and Benefits**
* The pay rate is $16 per hour
* Medical, dental, and vision benefits are available on the 1st day of employment
* Paid time off is accrued after 180 days (about 6 months) of employment
* Conduent provides a variety of benefits to employees, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time
**Work Environment and Culture**
* arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law
* People with disabilities who need a reasonable accommodation to apply for or compete for employment with arenaflex may request such accommodation(s) by submitting their request through this form that must be downloaded: [insert link]
* At arenaflex, we value the health and safety of our associates, their families, and our community. For US applicants, while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at arenaflex.
**How to Apply**
The application process will take less than 20 minutes and includes everything required to be considered. Apply to the role and provide your basic profile information (2 minutes), answer prescreens questions to be sure you meet the minimum requirements for the role (3 minutes), complete a typing test (2 minutes) (You will need a keyboard), and take a short assessment to determine your fit for the role and set everyone up for success (10 minutes).
Don't miss this opportunity to join a dynamic and supportive team at arenaflex! Apply now and take the first step towards a rewarding career in customer service.