Join the blithequark Team: Where Seasonal Opportunities Meet Sensational Growth
blithequark is a leading provider of innovative technology and services that transform the way healthcare is administered in the United States. We're on a mission to solve critical healthcare payer challenges and enhance member and provider experiences. As a prominent player in the healthcare industry, we're committed to a people-first approach that shapes everything we do. We're looking for a Seasonal Part-Time Customer Service Representative to join our team on a remote basis, offering a unique opportunity to be part of a vibrant and human-centric environment.
About blithequark
blithequark is a prominent provider of core administrative processing system (CAPS) technology, business process as a service (BPaaS), and business process outsourcing (BPO) capabilities to healthcare payers, risk-bearing providers, and third-party administrators. We live and work with purpose, care about others, act with integrity, communicate with transparency, and don't take ourselves too seriously. Our commitment to a people-first approach shapes everything we do, from collaborating as a team to serving our valued clients.
Purpose and Scope
As a Seasonal Part-Time Customer Service Representative, you will play a critical role in delivering exceptional member experiences. Your primary responsibilities will include:
- Receiving, investigating, and responding to all member inquiries and resolving member problems and/or complaints in a timely and accurate manner.
- Driving the blithequark culture through values and customer service standards.
- Providing outstanding customer service to all external and internal contacts.
- Developing and maintaining positive relationships through effective and timely communication.
- Taking initiative and action to respond, resolve, and follow up regarding customer service issues with all customers in a timely manner.
Job Specifics
This is a seasonal part-time role with a schedule of 20 hours total, consisting of:
- Saturdays and Sundays – offering two 8-hour shifts;
- Shift 1 - 8:00 AM to 4:30 PM EST
- Shift 2 - 1:30 PM to 10:00 PM EST
- Additional 4-hour shift scheduled for coverage during peak business hours.
The duration of this role is from October 2024 through January 2025. As a seasonal team member, you will have the opportunity to work with a supportive and inclusive team, develop valuable relationships, and gain new skills.
Principal Responsibilities and Duties
As a Seasonal Part-Time Customer Service Representative, your key responsibilities will include:
- Answering and tracking telephone calls within established department standards.
- Tracking all existing member calls within the IKA database, ensuring that documentation is concise and factual.
- Fully understanding all lines of business benefits, medical management processes, demographic change processes, and process for changing Primary Care Physicians (PCP).
- Answering “entry-level” claims inquiries.
- Taking “Over the Counter” (OTC) orders for products and diabetic supplies.
- Understanding and processing “entry-level” enrollment and disenrollment procedures.
- Entering prospective members into our software database.
- Maintaining appropriate current source documents and reference documents.
- Interacting professionally with other employees, customers, and suppliers.
- Working effectively as a team contributor on all assignments.
- Working independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
- As required, redirecting calls to the appropriate department.
Customer Service
As a representative of blithequark, you will be responsible for:
- Driving the blithequark culture through values and customer service standards.
- Providing outstanding customer service to all external and internal contacts.
- Developing and maintaining positive relationships through effective and timely communication.
- Taking initiative and action to respond, resolve, and follow up regarding customer service issues with all customers in a timely manner.
Education, Experience, and Required Skills
To be successful in this role, you will need:
- Ability to read and interpret documents and calculate figures and amounts.
- Strong typing skills (40-60WPM).
- Ability to manage all customer questions/issues while maintaining the highest level of professionalism, providing thoughtful prompt resolution with empathy, poise, and a consistent voice with the ongoing goal of establishing a positive customer experience.
- Must be self-driven with a positive outlook and have the ability to demonstrate confidence, tact, patience, and diplomacy while dealing with customers.
- Ability to follow directions and complete tasks accurately, as well as accept supervisory input and constructive criticism.
- Ability to toggle between different systems to gather information and provide updates.
- Excellent oral and written communication skills, including good grammar, voice, and diction.
- Proficient in MS Office, including basic computer and keyboarding skills.
- Excellent customer service skills (friendly, courteous, and helpful).
- High school diploma or general education degree (GED) required.
- Minimum of six months to one-year related experience required.
- An equivalent combination of education, training, and experience.
What We Offer
As a seasonal team member at blithequark, you can expect:
- A supportive and inclusive work environment.
- Opportunities to develop new skills and gain valuable experience.
- Flexible scheduling and remote work arrangements.
- Competitive compensation and benefits package.
- Priority consideration for future seasonal hiring periods and opportunities for regular full-time roles.
Career Growth Opportunities and Learning Benefits
At blithequark, we're committed to helping our team members grow and develop their skills. As a seasonal team member, you'll have access to:
- Training and development programs to help you enhance your skills and knowledge.
- Opportunities to work with experienced professionals and learn from their expertise.
- A culture that encourages innovation, creativity, and continuous learning.
Work Environment and Company Culture
At blithequark, we're proud of our vibrant and human-centric work environment. We:
- Prioritize a people-first approach in everything we do.
- Encourage collaboration, teamwork, and open communication.
- Foster a culture of innovation, creativity, and continuous learning.
- Offer flexible scheduling and remote work arrangements to support work-life balance.
Compensation, Perks, and Benefits
We offer a competitive compensation and benefits package, including:
- Competitive hourly rate.
- Opportunities for bonuses and incentives.
- Comprehensive benefits package, including medical, dental, and vision coverage.
- Paid time off and holidays.
- Flexible scheduling and remote work arrangements.
Conclusion
If you're looking for a seasonal opportunity that offers a chance to make a real difference in the healthcare industry, we want to hear from you! As a Seasonal Part-Time Customer Service Representative at blithequark, you'll have the opportunity to work with a supportive and inclusive team, develop valuable skills, and gain experience in a fast-paced and dynamic environment. Apply now to join our team and take the first step towards a rewarding and fulfilling career!
Apply Now