Introduction to blithequark and Our Mission
At blithequark, we are part of a clinician-led care organization that is revolutionizing the way healthcare is delivered. As a key player in the blithequark family of businesses, we are committed to making healthcare better for everyone. Our vision is built on a foundation of diversity, inclusion, and a relentless pursuit of excellence. We believe that every individual deserves the opportunity to live their healthiest life, and we are dedicated to empowering our team members to make a meaningful difference in the lives of our patients.
About the Role
We are seeking an experienced Senior Customer Service Representative to join our team in Connecticut. As a Senior Customer Service Representative, you will be an integral part of our vision to deliver exceptional patient support and drive healthcare excellence. You will have the opportunity to work alongside talented peers in a collaborative environment, leveraging the clinical resources, data, and support of a global organization to help patients live healthier lives.
Key Responsibilities
- Place outreach calls to eligible members and schedule appointments with our healthcare professionals at various locations within the organization, under the direction of the Program Manager.
- Provide compassionate and exceptional support to patient inquiries related to our programs and services, meeting metrics of 50-80 outbound calls daily.
- Answer incoming phone calls and retrieve voicemails from patients, identifying the type of assistance the customer needs and providing timely resolution.
- Own problems through to resolution on behalf of the patient in real-time or through comprehensive and timely follow-up, ensuring that every patient interaction is handled with empathy and professionalism.
- Research complex issues across multiple databases and work with support resources to resolve customer issues, partnering with others to resolve escalated issues and ensure seamless resolution.
- Meet performance goals established for the position in areas such as call metrics, quality, patient satisfaction, and attendance, consistently striving for excellence and continuous improvement.
Essential Qualifications
- High School Diploma / GED or 10+ years of equivalent working experience.
- Must be 18 years of age or older.
- 1+ years of Customer Service Representative (CSR) experience or 1+ years of experience in an office setting, call center setting, or phone support role.
- Familiarity with computer and Windows PC applications, including the ability to learn new and complex computer system applications.
- Ability to work within our regular business hours, which are from 8:30 am - 5:00 pm or 9:00 am - 5:30 pm EST, Monday - Friday.
Preferred Qualifications
- Previous experience in a healthcare or medical setting, with knowledge of healthcare terminology and concepts.
- Experience with electronic health records (EHRs) and other healthcare software applications.
- Strong analytical and problem-solving skills, with the ability to think critically and outside the box.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with patients, healthcare professionals, and other stakeholders.
Skills and Competencies
- Ability to multi-task duties and understand multiple products and multiple levels of benefits within each product.
- Ability to work regularly scheduled shifts within our hours of operation, including the training period, with flexibility to adjust daily schedule and work overtime and/or weekends as needed.
- Ability to work independently and self-motivated, with a strong sense of accountability and ownership.
- Strong attention to detail and ability to maintain accuracy and quality in a fast-paced environment.
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to the growth and development of our team members. As a Senior Customer Service Representative, you will have access to a range of training and development opportunities, including on-the-job training, mentorship, and career advancement opportunities. You will be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as provide development for other roles you may be interested in.
Work Environment and Company Culture
Our work environment is collaborative, dynamic, and patient-centered. We believe in fostering a culture of inclusivity, respect, and empathy, where every team member feels valued and supported. As a remote worker, you will be part of a virtual team that is connected by a shared passion for delivering exceptional patient care and driving healthcare excellence.
Compensation, Perks, and Benefits
We offer a competitive hourly range of $16.88 to $33.22 per hour, based on full-time employment. In addition to your salary, you will be eligible for a range of benefits, including a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution. We also offer a range of perks, including flexible scheduling, remote work options, and opportunities for professional growth and development.
Conclusion
If you are a motivated and compassionate individual who is passionate about delivering exceptional patient care and driving healthcare excellence, we encourage you to apply for this exciting opportunity. As a Senior Customer Service Representative at blithequark, you will be part of a dynamic team that is committed to making a meaningful difference in the lives of our patients. Apply now and take the first step towards a rewarding and challenging career with blithequark.
Apply Now