Are you a seasoned professional with a passion for driving business growth through data-driven decision making? Do you have a unique blend of analytical, strategic, and interpersonal skills that can help shape the future of a leading organization? Look no further! arenaflex is seeking an experienced Senior Manager-Customer Insights and Digital Analytics to join our team and help us unlock new opportunities for growth and success.
**About arenaflex**
arenaflex is a global leader in the industry, known for our commitment to excellence, innovation, and customer satisfaction. We pride ourselves on creating a work environment that is inclusive, diverse, and supportive, where our colleagues can grow and thrive both personally and professionally. With a strong focus on customer experience, we are constantly looking for new ways to improve and expand our services, and we need talented individuals like you to help us achieve our goals.
**The Role**
As a Senior Manager-Customer Insights and Digital Analytics, you will play a critical role in shaping the continued strategy for our Digital Customer Experience team. You will be responsible for analyzing customer engagement and measuring performance through Digital Analytics tools such as Adobe Analytics, and reporting on Customer Insights drawn from extensive UX Research, Competitive Analysis, and Customer Satisfaction survey analysis. You will work closely with our Product, Technology, Marketing, and Partnerships teams to drive strategic initiatives and provide insightful and critical business insights to Senior Leadership on a regular basis.
**Responsibilities**
* Drive improvements in the customer journey by gathering and analyzing customer feedback and website/marketing metrics, and share key learnings with the Product, Technology, Marketing, and Partnerships teams as well as Senior Leadership.
* Manage and optimize the use of onsite analytics tools (primarily Adobe Analytics).
* Define and direct the website's test and learn strategy, with a focus on A/B testing, to evaluate the performance of new features and functionality on the website.
* Play an ongoing role as the point-person for ad hoc business analysis, including evaluating continuous enhancements, measuring the impact of marketing campaigns, interpreting customer sentiment, etc.
* Create impactful reports, dashboards, and decks, and confidently communicate/present to audiences at all levels of the business.
**Requirements**
* A well-developed analytical skill set and excellent problem-solving skills, with proficiency in Excel.
* Experience with Adobe Analytics strongly preferred.
* Ability to manage and prioritize multiple activities, workloads, and objectives.
* Ability to develop and maintain collaborative relationships with product, marketing, and technology partners.
* Proven track record of driving results in a fast-paced, multi-dimensional environment.
* Effective interpersonal, communication, and presentation skills.
**What We Offer**
* A competitive salary range of $90,000.00 to $165,000.00 annually, plus bonus and benefits.
* A comprehensive benefits package, including:
+ Competitive base salaries
+ Bonus incentives
+ 6% Company Match on retirement savings plan
+ Free financial coaching and financial well-being support
+ Comprehensive medical, dental, vision, life insurance, and disability benefits
+ Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
+ 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
* A dynamic and inclusive work environment that values diversity, equity, and inclusion.
* Opportunities for growth and advancement in a rapidly evolving industry.
**Why Join arenaflex?**
* We are a global leader in the industry, known for our commitment to excellence, innovation, and customer satisfaction.
* We offer a comprehensive benefits package that supports the holistic well-being of our colleagues.
* We prioritize diversity, equity, and inclusion, and strive to create a work environment that is inclusive and supportive of all colleagues.
* We offer opportunities for growth and advancement in a rapidly evolving industry.
* We are committed to making a positive impact on our communities and the world around us.
**How to Apply**
If you are a motivated and experienced professional with a passion for driving business growth through data-driven decision making, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!