At arenaflex, we're a forward-thinking innovator who puts people first. Our award-winning workplace culture is centered on inclusion and kindness, and we're looking for people to join our mission to be a force for good in the world. Come build a better future with us as we're hiring for our Technical Customer Care I position.
**About arenaflex**
arenaflex is a leading provider of innovative solutions and services that empower individuals and businesses to achieve their goals. Our commitment to excellence, customer satisfaction, and employee well-being has earned us a reputation as a trusted partner in the industry. We're proud to offer a dynamic and inclusive work environment that fosters growth, creativity, and collaboration.
**Job Summary**
We're seeking an experienced Technical Customer Care Specialist I to join our remote customer support team. As a Technical Customer Care Specialist I, you will work directly with customers via phone and email to resolve their application and product issues. This is a challenging and rewarding role that requires strong technical and interpersonal skills, as well as a passion for delivering exceptional customer service.
**Key Responsibilities**
* Represent arenaflex in customer communication via phone and email to assist customers in resolving technical issues
* Demonstrate strong interpersonal and communication skills, while working with diverse audiences
* Exhibit personal responsibility, accountability, and teamwork
* Troubleshoot difficult problems with either the customer's configuration, our software, or other vendor integration points
* Provide one-on-one training to new and existing customers as needed while working on support tickets
* Identify and resolve issues that prevent users from utilizing our software
* Provide proper follow-up, even when a problem has not been resolved, to ensure customer is kept apprised of issue status
* Maintain strong working knowledge of released products
* Must have the ability to accommodate extended work hours, a flexible schedule, and work overtime as needed
**Minimum Requirements**
* High School Diploma/GED
* Generally, less than 2 years of experience
* Must be flexible to work any shift during business hours in the Central Standard Time Zone, currently Monday - Friday 6am -8pm Saturday 8AM - 6PM (hours subject to change to meet business needs). Must have the ability to accommodate extended work hours, a flexible schedule, and work overtime as needed.
* Must have excellent written and verbal communication skills.
* Requires attention to detail and the ability to adapt to change.
* Ability to accurately facilitate communication between the customer description and the written word in the CRM ticketing system.
**Preferred Requirements**
* College degree preferred; at a minimum Associates Degree or Technical Certification preferred or commensurate work experience.
* Ability to analyze, troubleshoot, and document issues related to system performance and functionality.
* Experience supporting online products and services.
* Experience using web developer tools to troubleshoot website problems. Ex: Chrome, IE, Firefox, etc.
* Experience supporting mobile devices such as IOS and Android
**Why Join arenaflex?**
* Competitive salary and benefits package
* Opportunity to work in a dynamic and inclusive work environment
* Professional development and growth opportunities
* Flexible work schedule and remote work options
* Collaborative and supportive team environment
* Recognition and rewards for outstanding performance
**What We Offer**
* A comprehensive benefits package, including medical, dental, and vision insurance
* A 401(k) retirement plan with company match
* Paid time off and holidays
* Professional development and training opportunities
* A collaborative and supportive work environment
* Recognition and rewards for outstanding performance
**How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.
**Contact Us**
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you!