Introduction to Wayfair and Our Mission
Wayfair is one of the world's largest online destinations for the home, committed to reinventing the way people shop for their homes. With a global headquarters in Boston and offices throughout the world, we're a community of innovators, risk-takers, and trailblazers who celebrate our differences and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all.
Job Overview
We're seeking a creative, driven, and entrepreneurial Training Lead to help build one of our newest consumer-facing sales teams. As a Training Lead, Design Services, you will play a critical role in facilitating onboarding and continuing education to our team of design sales consultants who work with customers to create a home they love based on their individual budget, style, and space. This virtual role offers the opportunity to work remotely, with up to 70% expected travel to stores and regular travel to the Boston/New England area where our HQ is located.
Key Responsibilities
- Deliver training programs for our retail and virtual designers, ensuring that they have the skills and knowledge needed to provide exceptional customer experiences.
- Facilitate new hire training, onboarding, ongoing training, and process change training to lead learners to optimal performance in accordance with network standards.
- Utilize innovative facilitation methods to ensure the success of retail teams, including the use of virtual reality and other cutting-edge technologies.
- Work with Content Design Teams to ensure all skills training is current and make recommendations on training priorities.
- Identify and address training needs for interior designers, both in-person and remotely, to ensure that they have the support and resources needed to succeed.
- Conduct regular training assessments to evaluate the effectiveness of our training program and make data-driven decisions to improve its impact.
- Provide feedback and coaching to retail teams to improve customer experience and drive business results.
- Maintain a comprehensive understanding of retail and interior design industry trends and best practices, staying up-to-date on the latest developments and advancements.
- Partner with Design Services strategy and operations team to ensure training initiatives are aligned with organizational goals and objectives.
Essential Qualifications
- Bachelor's Degree or certification in Adult Learning, Corporate Training, or related area of study, or equivalent professional experience.
- Dynamic interpersonal and communications skills, both verbal and written, with the ability to effectively communicate with diverse audiences.
- Demonstrated experience in public speaking and content facilitation, both in-person and virtually, across varying levels of learner experience and knowledge.
- Passionate about creating and maintaining an environment of ongoing education and development, with a focus on driving business results and improving customer experiences.
- Exceptional facilitation and coaching skills, able to lead by example and coach on the sales floor to drive success.
Preferred Qualifications
- Experience working in a fast-paced, dynamic environment with rapid changes in products, promotions, offerings, and operations.
- Proficiency in adult learning principles, engagement techniques, and effective facilitation in an adult learning environment.
- Integration skills in a challenging environment, with the ability to bring multiple goals together to create a focused and synchronized training strategy.
- Knowledge of corporate training insights, industry advancements, learning technologies, and best practices.
- Experience with Google Suite, Learning Management Systems such as Cornerstone, and Salesforce CRM.
Skills and Competencies
- Strong analytical and problem-solving skills, with the ability to analyze data and make informed decisions.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with diverse stakeholders.
- Ability to work in a fast-paced environment with multiple priorities and deadlines, while maintaining a high level of organization and attention to detail.
- Strong leadership and coaching skills, with the ability to motivate and inspire others to achieve their best.
- Ability to adapt to change and ambiguity, with a focus on driving results and achieving business objectives.
Career Growth Opportunities and Learning Benefits
At Wayfair, we're committed to providing our employees with the opportunities and resources they need to grow and develop in their careers. As a Training Lead, Design Services, you'll have access to a range of training and development programs, including:
- Onboarding and orientation programs to help you get started in your role.
- Ongoing training and development opportunities to help you build your skills and knowledge.
- Coaching and mentoring programs to help you achieve your career goals.
- Opportunities to work on cross-functional projects and collaborate with other teams.
Work Environment and Company Culture
At Wayfair, we're proud of our dynamic and inclusive company culture, which values and celebrates diversity, equity, and inclusion. We're committed to creating a workplace where everyone feels welcome, valued, and empowered to contribute their best work. As a Training Lead, Design Services, you'll be part of a team that is passionate about making a difference and driving business results.
Compensation, Perks, and Benefits
We offer a competitive salary range of $63,450-$78,500, depending on location, job-related knowledge, skills, and experience. In addition to your base salary, you'll also be eligible for a range of perks and benefits, including:
- Restricted stock units as part of your compensation package.
- A full range of medical, financial, and other benefits.
- Opportunities for professional development and growth.
- A dynamic and inclusive company culture that values and celebrates diversity, equity, and inclusion.
Conclusion
If you're a creative, driven, and entrepreneurial professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Training Lead, Design Services, you'll have the chance to make a real difference in the lives of our customers and employees, while also driving business results and achieving your career goals. Don't miss out on this opportunity to join our team and help shape the future of consumer-facing sales teams. Apply today!
Apply Now