Overview
We are a fast-growing creative and growth agency working with e-commerce brands, health & wellness companies, medical professionals, and creators/influencers to build high-performing offers, marketing assets, and campaigns.
We are looking for a Fractional Chief Operating Officer (COO) who can act as the right-hand to the founder — someone who can take direction quickly, translate vision into execution, and run the day-to-day operations of the business with minimal hand-holding.
This is not a theoretical or strategy-only role.
This is an execution-first leadership position.
If you enjoy ownership, delegation, systems, and making businesses run smoothly — this role is for you.
What You’ll Be Responsible For
1. Day-to-Day Operations & Execution
Own the daily operations of the agency
Ensure projects are delivered on time, to standard, and without founder involvement
Act as the central point of accountability across:
Editors
Copywriters
Developers
Production teams
Project managers
Improve and enforce execution standards and quality control
2. Team Management & Delegation
Manage a team of ~10 freelancers and contractors
Hold team members accountable to deadlines and deliverables
Identify underperformance and take action (replace, restructure, or improve)
Push the team from reactive → proactive / async
Improve internal workflows, documentation, and SOPs
3. Client & Partner Liaison
Communicate directly with clients when required
Handle client updates, delivery timelines, and issue resolution
Reduce founder involvement in client communication wherever possible
Maintain professional, clear, and fast communication at all times
4. Talent & Creator Operations
Support operations involving:
Medical professionals working as brand ambassadors
Influencers and creators collaborating on offer creation
Coordinate deliverables, timelines, and execution across talent-based projects
Ensure smooth collaboration between talent, production, and internal teams
5. Quality Control & Risk Prevention
Be the final checkpoint for:
Broken processes
Missed details
Sloppy execution
Spot issues before they become problems
Ensure nothing “breaks” when the founder is unavailable
What Success Looks Like (First 90 Days):
Projects are delivered consistently without chasing or micromanagement
Team communication becomes structured, proactive, and reliable
Client issues are handled without escalation
The founder can focus almost entirely on growth, partnerships, and revenue
Revenue increases as a direct result of freed-up founder time
Non-Negotiables:
What colour is the sky?
Speed – you move fast and don’t need reminders
Communication – clear, frequent, and proactive
Attention to detail – you catch what others miss
Ownership mindset – you don’t wait to be told twice
“Figure it out” attitude – you solve problems, not delegate them upward
Working Style & Communication
Daily voice notes and async updates
Weekly check-in calls (30 minutes max)
Slack-based communication
High autonomy, high responsibility
You are expected to think and act, not wait for instructions
Ideal Background
Experience working in:
Creative agencies
Marketing agencies
Performance marketing / e-commerce environments
Strong at:
Delegation
Project tracking
Team leadership
Client-facing communication
Comfortable managing freelancers and distributed teams
Previous COO, Operations Manager, Head of Operations, or Senior Project Manager experience preferred
Trial Period
This role will start with a trial period to ensure strong fit on both sides. Long-term opportunity for the right person.
To Apply
Please include:
A brief summary of your agency operations experience
Examples of how you’ve:
Improved execution
Managed teams
Reduced founder involvement
Your preferred working hours and time zone
Why you believe you’d be a strong right-hand operator
Apply Now
Apply Now