Join Our Team: Franchise Business Consultant - Non-Medical Home Care
We are excited to announce a new opportunity for a Franchise Business Consultant - Non-Medical Home Care to join our dynamic team! As a key player on our Franchisor Support Team, you will serve as a trusted business consultant to our franchisees, driving their success and growth in the non-medical home care industry. We offer a flexible, hybrid remote arrangement for this position, allowing you to work from the comfort of your own home while still being connected to our team.
About Our Company and Industry
At FirstLight Home Care, we are committed to providing high-quality, non-medical home care services to individuals in need. Our franchise model allows us to expand our reach and make a positive impact on communities across the country. As a Franchise Business Consultant, you will play a critical role in supporting our franchisees as they build and grow their businesses. If you are passionate about helping others and have a strong business acumen, we encourage you to apply for this exciting opportunity.
Job Summary
The Franchise Business Consultant is a vital member of our Franchisor Support Team, responsible for driving franchisee sales, coaching for operational excellence, enforcing brand standards, and leading field support efforts to maximize the success of our franchisees. This role requires a strong and diverse skillset, with a focus on building relationships, driving business growth, and providing exceptional support to our franchisees.
Key Responsibilities
- Coaching and Business Development: Coach, counsel, and guide franchisees to enable business growth in key performance metrics such as hours per week (HPW), revenue, client satisfaction, and all ongoing operational metrics to meet or exceed new and existing owner growth targets established by the franchisor.
- Implementation of Franchise Operating System: Implement the franchise operating system in all areas with every owner to grow brand consistency and apply the practices of the Operations Manual for all FirstLight entities.
- Sales and Operational Expertise: Establish and lead sales and operational expertise for designated owners to ensure execution of and adherence to FirstLight Home Care system protocols, tools, processes, and approach is fully implemented and maximized always.
- Technology and System Support: Leverage expertise of internal technology offerings to contribute to ongoing support of franchise owner and Operator platform and system use.
- Business Results and Goal Achievement: Drive results meeting or exceeding business plan as defined by individualized goal design and key performance indicators (KPI) each operating year.
- Site Visits and Business Consultations: Conduct bi-annual site visits; provide individualized business consult with focus on business growth and brand standards.
- Communication and Liaison: Serve as a first point of contact (POC) and liaison for franchise owners and operators; delegate support needs and operational inquires to respective department and subject matter experts for in-depth assistance and problem resolution.
- Support and Collaboration: Support and collaborate with the FirstLight Home Care Support Center Team and Franchise system on tasks, responsibilities, and special projects involving franchise business operations.
Qualifications and Requirements
Essential Qualifications:
- Bachelor's Degree: Bachelor's degree (B.A.) or equivalent years of college course work completion in Business Administration, Healthcare Administration, Public Health or related area of study.
- Proficiency in Software Applications: Proficiency with Microsoft Office and Google Suite platform.
- Client Relationship Management: Proficiency in Client Relationship Management System, scheduling systems, and QuickBooks Desktop and or Online preferred.
- Multi-State and Multi-Unit Experience: Multi-state, multi-unit operations, management, or business ownership experience in home care, senior care, or home health care industry preferred.
Preferred Qualifications:
- Related Business Experience: Related business development, business ownership, or franchise support in the home care, senior care industry at a director level or above; or equivalent combination of education and experience.
- Applicant Tracking Systems and HRIS: Proficiency in Applicant Tracking Systems and or Human Resource Information Systems (HRIS) preferred.
- Proven Track Record: Proven track record of working independently to meet or exceed business goals.
- Creativity and Innovation: Experience meeting challenges to grow a business working through others and the demonstrated creativity to drive business growth.
Skills and Competencies
To succeed in this role, you must possess excellent communication and interpersonal skills, with the ability to build and foster successful relationships with stakeholders. You must be able to work independently and as part of a team, with a strong analytical and problem-solving mindset. Additionally, you must be able to adapt to changing priorities and deadlines, with a focus on delivering exceptional results.
Career Growth Opportunities and Learning Benefits
At FirstLight Home Care, we are committed to the growth and development of our team members. As a Franchise Business Consultant, you will have access to ongoing training and support, as well as opportunities for career advancement and professional growth. We offer a comprehensive benefits package, including:
- 401(k) and 401(k) Matching: We offer a 401(k) plan with matching contributions to help you plan for your future.
- Health, Dental, and Vision Insurance: We provide comprehensive health, dental, and vision insurance to ensure you and your family are well taken care of.
- Life Insurance and Paid Time Off: We offer life insurance and paid time off to help you balance your work and personal life.
- Bonus Opportunities: We offer bonus opportunities to reward your hard work and dedication.
Work Environment and Company Culture
At FirstLight Home Care, we pride ourselves on a culture of excellence, compassion, and teamwork. We value our team members and strive to create a work environment that is supportive, inclusive, and empowering. As a remote team member, you will have the flexibility to work from home while still being connected to our team through regular virtual meetings and communication.
Compensation and Perks
We offer a competitive salary and benefits package, with opportunities for bonus and professional growth. As a Franchise Business Consultant, you can expect to earn a salary that reflects your experience and qualifications, with additional compensation opportunities through our bonus structure.
Conclusion
If you are a motivated and results-driven professional with a passion for helping others, we encourage you to apply for this exciting opportunity as a Franchise Business Consultant - Non-Medical Home Care. With a competitive salary, comprehensive benefits package, and opportunities for career growth and professional development, this role offers a unique chance to make a positive impact on the lives of others while advancing your career.
Apply today and let's build the future together!
Apply Now