Front Desk/Night Auditor

About the position The Hotel Front Desk Agent serves as the first point of contact for guests, managing all aspects of their accommodation to ensure a pleasant and memorable stay. This role involves responsibilities such as registering guests, managing reservations, and providing information about the hotel’s amenities and services. Responsibilities • Perform all check-in and check-out tasks , • Manage online and phone reservations , • Inform customers about payment methods and verify their credit card data , • Register guests collecting necessary information (like contact details and exact dates of their stay) , • Welcome guests upon their arrival and assign rooms , • Provide information about our hotel, available rooms, rates and amenities , • Respond to clients' complaints in a timely and professional manner , • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs , • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests , • Upsell additional facilities and services, when appropriate , • Maintain updated records of bookings and payments Requirements • High school diploma or GED , • 1 year of hotel experience (preferred) , • 1 year of front desk experience (preferred) Nice-to-haves Benefits • 401(k) , • Dental insurance , • Health insurance , • Paid time off , • Vision insurance Apply Job!