About Cylinder
Founded in 2021 and offered as an employer benefit, Cylinder (formerly Vivante Health) delivers personalized, clinician-backed care to those suffering from digestive issues through its virtual health platform. Cylinder’s tech-forward, human-first program connects members to the right level of support at the right time through an easy interface, bringing the healthcare ecosystem together to align around member needs. Cylinder’s dedicated care teams help members proactively address their gut health from every angle – decreasing costs, reducing absenteeism, and improving their quality of life, at scale. Cylinder’s vision is to create a world where people receive convenient, personalized, and affordable access to the quality digestive healthcare they need to improve their overall health.
Position Summary
As a Health Coach at Cylinder, you’ll deliver compassionate, evidence-based support to members seeking relief from chronic digestive conditions. Through HIPAA-compliant phone, video, and messaging sessions, you’ll use motivational interviewing, strengths-based care, and behavior change models to help members build healthier habits and achieve their goals.
Most members you’ll work with are managing conditions such as Crohn’s disease, ulcerative colitis, celiac disease, IBS, diverticulitis, chronic constipation or diarrhea, and more. You’ll primarily support members with stress management, mindfulness, sleep, physical activity, medication adherence, self-monitoring, and self-advocacy—helping them feel confident and supported in their care.
Responsibilities Include:
Build trusting, supportive relationships with members, serving as a consistent partner in their health journey
Apply evidence-based strategies (e.g., stress management, mindfulness, sleep hygiene, physical activity, medication adherence, self-monitoring) to improve members’ well-being and quality of life
Use counseling skills (MI, TTM, strengths-based care) to help members progress through stages of change
Guide members in building self-efficacy and advocacy, while providing education, SMART goal-setting, and accountability
Refer members to Registered Dietitians for Medical Nutrition Therapy (MNT) in line with escalation protocols
Document coaching sessions in line with program guidelines and company standards
Collaborate with the interdisciplinary team to ensure coordinated, whole-person care
Practice in alignment with HIPAA, state, and federal regulations, following our Clinical Pathways and scope of practice, while collaborating with or referring to other disciplines as outlined in our escalation guidelines
Maintain strict confidentiality of members’ Protected Health Information (PHI) in compliance with HIPAA and company policy
You’ll be a good fit here if you:
Are excited about using technology to transform digestive health care
Excel at building rapport and engaging members through clear, empathetic communication across phone, video and messaging
Have experience applying behavioral change methodologies (e.g., MI, TTM, strengths-based care) in a coaching context
Value being part of a supportive, collaborative team of health coaches and clinicians
Required Qualifications:
National Board Health and Wellness Coach (NBHWC) certification, or eligibility to sit for the exam within six months of hire
Bachelor's degree in a health-related field
1+ year of face-to-face, telephonic, or video health coaching experience. This does not include chat-based coaching
Flexibility to work across multiple time zones, including evenings and weekends
Quiet and professional dedicated workspace with secure high-speed internet
Preferred Qualifications
Bilingual (Spanish)