Are you always willing to go to the extra mile?
Are you capable of establishing, developing and maintaining positive business and customer relationships?
Do you want to join a rapidly growing company and kickstart your career?
ManpowerGroup Greece, on behalf of our client, one of the largest BPO companies, is looking for a German Speaking Customer Care Representative.
Company’s HQ: Athens
Working Model: Remote or Hybrid in Greece
️You will be reporting to: Operations Manager.
What you will do:
Handle customer inquiries via email and chat, giving prompt answers to customer questions.
More specifically:
· Provide assistance, resolve complaints, answer questions in the best interest of the customers.
· Collect prompt and accurate customer feedback
· Follow communication procedures, guidelines, and policies
· Keep accurate records of customer interactions and transactions in the CRM system
· Address and resolve customer complaints or concerns in a professional and timely manner
· Maintain a high level of company product knowledge to effectively answer customer queries
Requirements
What we are looking for:
· Native or near-native German speakers
· Fluency in English
· Clear Communication Skills
· Tech savvy/Knowledge of MS office tools
· Enthusiastic, patient, empathetic, multi-tasking and communicative
Benefits
Compensation package and Benefits:
Competitive compensation
Rewarding bonus scheme
✅ Permanent contract
Private health care benefits
Daily meal allowance
✈️ Relocation package for candidates outside Greece
Recruitment Process:
· If you’re interested in this role, feel free to apply directly. Our consultants will contact the candidates who meet the profile’s requirements to arrange an interview.
· As for the next steps, there will be 2 more interviews with the client either in person or online.
(Recommended: For any questions regarding this opportunity, please contact directly Vassiliki Lampri to the following email: [email protected])
You can always check all our German Speaking roles here: https://www.manpowergroup.gr/
#Empoweringtalent #WebelieveinTalent #ManpowerGroupGreece
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