University of Utah is seeking a Go Learn Program Coordinator to support the planning, execution, and evaluation of faculty-led educational travel programs. The Coordinator will provide administrative, logistical, and customer service support to ensure smooth program operations and enhance participant experiences.
Responsibilities
- Assist with the development and scheduling of trip itineraries in collaboration with the Director and Program Manager
- Coordinate logistics with hotels, airlines, museums, restaurants, transportation providers, and other vendors
- Arrange insurance, waivers, agreements, and collect required travel documentation from participants
- Prepare participant materials, pre-departure packets, and post-trip surveys
- Provide on-location support for Go Learn trips as needed, including domestic and international travel
- Serve as a primary point of contact for travelers, responding to inquiries via phone and email with professionalism and care
- Communicate regularly with participants through updates, reminders, and touchpoint emails
- Support faculty trip leaders with travel logistics, documentation, and expense processes
- Manage participant data in the registration system and maintain accurate records
- Create and submit requests, expenses, and reimbursements in Concur on behalf of faculty as directed
- Make department purchases and manage PCard reallocations and monthly reconciliation
- Coordinate payments, payment plans, and collection of required forms and signatures via DocuSign
- Participate in regular team meetings and contribute to discussions around process improvements and traveler experience
- Collaborate with colleagues across University Connected Learning to support shared goals and coverage
- Assist with special projects and other duties as assigned
Skills
- Bachelor's degree in a related field or equivalency (one year of education can be substituted for two years of related work experience), plus one year of directly related experience
- Demonstrated ability to work independently, analyze and make decisions related to program content
- Strong coordination and organizational skills required to prioritize conflicting deadlines
- Demonstrated human relations and effective communication skills are also required
- Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description
- Strong organizational and communication skills
- Experience in customer service
- Familiarity with adult education or community programming
- Ability to work independently and manage multiple priorities
- Availability for evening and weekend work
Company Overview
The University of Utah, located in Salt Lake City in the foothills of the Wasatch Mountains, is the flagship institution of higher learning in Utah. It was founded in 1850, and is headquartered in Salt Lake City, ut, US, with a workforce of 10001+ employees. Its website is http://utah.edu.
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