Job Description:
• Data Migration & Customer Onboarding
• Work 1-on-1 with church leaders to understand how they are using their current software tools and how they can best utilize Flocknote
• Clean up, sort, and organize data from other member management systems or donation systems for import into Flocknote
• Conduct product trainings and provide clear, helpful how-tos
• Proactively assist churches with the documentation needed to enroll in online giving
• Customer Support & Insights
• Provide excellent customer support via email and phone, helping churches succeed with Flocknote
• Build relationships with church leaders and organizations who might benefit from Flocknote
• Communicate insights from customers to improve our tools and services
• Conduct product demos and showcase how Flocknote can best serve different organizations
• Troubleshoot, problem-solve, and assist in testing new features
• Be an active team member contributing to the future direction of the company
Requirements:
• Exceptional communication skills via email, phone, video call, and in person
• Strong ability to work with large data sets in Excel quickly and efficiently
• Tech-savvy, adaptable, and eager to learn
• Proactive self-starter who takes initiative and follows through
• Excellent collaboration and feedback skills
• Genuine love of people and desire to help them succeed
• Strong customer service skills, both verbal and written
• Familiar with modern communication tools and trends
• Highly organized, detail-oriented, and adaptable in a fast-paced environment
• Bonus: experience in leadership, sales, ministry, or with using CMS/database tools, or popular church management tools.
Benefits:
• All positions are full-time (remote/work-from-home) positions with salary and benefits.
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