Experienced Customer Service Specialist – Government and Corporate Affairs Liaison
**Job Description:**
Welcome to blithequark: Where Careers Take Flight
Are you ready to soar to new heights in your career and explore a world of possibilities? Join the blithequark family and discover a workplace that values growth, diversity, and inclusion. As a member of our dynamic team, you'll have the opportunity to travel the world, develop your expertise, and become the best version of yourself.
About blithequark
At blithequark, we're passionate about connecting people and places. As the world's largest airline, we're committed to providing exceptional customer experiences that make a lasting impact. Our team is dedicated to fostering a culture of innovation, inclusivity, and teamwork, where every individual can thrive and reach their full potential.
Why You'll Love This Job
As a Customer Service Specialist – Government and Corporate Affairs Liaison, you'll be an integral part of our Corporate Affairs Team within the Government Affairs Division. Your role will be to promote and sell air travel on blithequark, while providing exceptional customer service and support to our valued clients.
Key Responsibilities:
- Promotes and sells air travel on blithequark
- Prepares itineraries, computes fares, issues refunds, and prepares and issues tickets
- Answers inquiries regarding general travel information and resolves customer problems in a mutually beneficial manner
- Communicates with customers over the phone when researching passenger complaints, advising of cancelled or delayed flights
- Communicates new rules, policies, and procedures that would affect the customer
All You'll Need for Success
To excel in this role, you'll need:
Minimum Qualifications:
- Bachelor's degree in a relevant field or equivalent experience/training
- Skills, Licenses & Certifications:
- Ability to demonstrate excellent leadership, organizational, and customer contact skills
- Knowledge of Native SABRE
- Ability to be resourceful and creative at immediate problem resolution
- Ability to demonstrate a high level of initiative, exercise good judgment, and be dependable
- Satisfactory attendance required
Preferred Qualifications:
- Relevant work experience in customer service or a related field
- Proven track record of providing exceptional customer service and support
- Ability to work in a fast-paced environment and adapt to changing priorities
What You'll Get
As a valued member of the blithequark team, you'll enjoy a range of benefits and perks, including:
Travel Perks:
- Access to over 365 destinations on more than 6,800 daily flights across our global network
- Travel opportunities for you, your family, and your friends
Health Benefits:
- Access to health, dental, prescription, and vision benefits on day one
- Virtual doctor visits and flexible spending accounts
Wellness Programs:
- Tools, resources, and support to help you stay well and achieve your wellness goals
401(k) Program:
- Available upon hire, with employer contributions to your 401(k) program after one year
Feel Free to Be Yourself at blithequark
At blithequark, we're committed to fostering a culture of inclusion and diversity. Our 20+ Employee Business Resource Groups connect our team members to our customers, suppliers, communities, and shareholders, helping us create an inclusive work environment that meets and exceeds the needs of our diverse world.
Are You Ready to Soar to New Heights?
If you're passionate about delivering exceptional customer service and support, and you're ready to join a dynamic team that values growth, diversity, and inclusion, then we want to hear from you! Apply now to become a part of the blithequark family and start your journey to new heights.
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