**Job Description:**
About blithequark
At blithequark, we're more than just a company – we're a community of innovators, thinkers, and doers who are passionate about making a difference in the lives of our customers. We're a place where creativity and collaboration thrive, and where our employees can grow and develop their skills in a supportive and inclusive environment. Our mission is to power and empower how people live, work, and play by connecting them to what brings them joy.
Join the blithequark Team
Are you looking for a career that's more than just a job? Do you want to be part of a team that's dedicated to delivering exceptional customer experiences? Look no further than blithequark! As a Customer Sales and Service Representative, you'll have the opportunity to work with our talented team to provide top-notch service to our customers, while also driving sales and growth for our business.
About the Role
As a Customer Sales and Service Representative at blithequark, you'll be responsible for delivering an exceptional customer experience to our customers, while also meeting sales goals and building relationships with our customers. You'll be the face of our company, and will be responsible for answering customer inquiries, resolving issues, and providing solutions to our customers' needs.
Key Responsibilities:
- Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service.
- Instilling confidence and loyalty in the customers through thoughtful listening, utilizing your knowledge of blithequark's products and services to effectively service and retain customers.
- Identifying customer needs and proactively offering our products and services to meet monthly sales goals and to ultimately deliver an outstanding customer experience.
- Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments and policy issues.
- Responding to requests from customers about blithequark products and services.
- Verifying service order accuracy and completeness and making corrections/changes, as needed.
- Negotiating the collection of overdue bills.
- Working evenings, weekends, holidays and unscheduled shifts as determined by the needs of the business.
- Managing various systems and work tools while engaging on the phone with customers.
What We're Looking For
We're looking for a highly motivated and customer-focused individual who is passionate about delivering exceptional customer experiences. You'll be a true consultative salesperson, who is energized by meeting sales goals and building relationships with customers. You'll take a deep interest in learning about your customers, business challenges and industry trends. You'll enjoy the fast pace and urgency needed to manage incidents, and you'll have no problem juggling multiple priorities. Your empathy and communication skills will make it possible for you to diffuse sensitive situations. You'll take real ownership of customer concerns, and will be driven to provide exceptional customer service.
Essential Qualifications:
- Related Associate Degree or 2+ years' relevant experience.
- Customer Service call center experience.
- Previous collections experience.
- Experience with selling products and services.
- Customer service skills.
- Demonstrated ability to communicate with detail and precision.
Preferred Qualifications:
- Experience working in a fast-paced, dynamic environment.
- Ability to work in a remote setting.
- Strong problem-solving and analytical skills.
- Ability to work independently and as part of a team.
What We Offer
At blithequark, we're committed to providing our employees with a comprehensive benefits package that includes:
- Competitive salary and incentives.
- Health and wellness benefits.
- 401(k) Savings Plan.
- Stock incentive programs.
- Paid time off.
- Adoption assistance and tuition assistance.
Work Environment and Culture
As a remote employee, you'll have the flexibility to work from home and enjoy a better work-life balance. You'll also have the opportunity to participate in regular team meetings and training sessions to stay connected with your colleagues and stay up-to-date on the latest industry trends.
At blithequark, we're committed to creating a culture that's inclusive, supportive, and empowering. We believe that diversity and inclusion are essential to our success, and we're dedicated to creating a workplace that's welcoming and respectful to all employees.
Equal Employment Opportunity
We're proud to be an equal opportunity employer, and we celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We're committed to creating a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
Compensation and Benefits
The compensation range for this position is between $648.50 and $1,775.00 weekly based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive-based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.
Note: The compensation range may vary depending on the location and confirmed job-related skills and experience.
Apply Now