**Job Description:**
Welcome to arenaflex: Where Passion Meets Opportunity
Are you ready to embark on a thrilling journey that combines your passion for customer service with your desire for growth and exploration? Look no further than arenaflex, a world-renowned leader in the aviation industry. As a Specialist in Government and Corporate Affairs Customer Service, you'll have the unique opportunity to travel the world, develop your expertise, and become the best version of yourself.
About arenaflex
arenaflex is a global airline that has been connecting people and cultures for over a century. With a network of over 6,800 daily flights to 365 destinations worldwide, we're more than just an airline – we're a symbol of freedom, adventure, and connection. Our commitment to excellence, innovation, and customer satisfaction has earned us a reputation as one of the world's leading airlines.
Why Join arenaflex?
• **Be Part of a Dynamic Team**: As a member of our Government and Corporate Affairs Team, you'll be part of a diverse and dynamic team that's dedicated to providing exceptional customer service and promoting the interests of arenaflex.
• **Travel the World**: As an arenaflex employee, you'll have access to exclusive travel perks, including discounted fares on flights to destinations around the world.
• **Grow Your Expertise**: With arenaflex, you'll have the opportunity to develop your skills and expertise in customer service, sales, and communication.
• **Be Yourself**: At arenaflex, we value diversity and inclusion, and we're committed to creating a work environment that's welcoming and inclusive for all employees.
Key Responsibilities:
• **Promote and Sell Air Travel**: As a Specialist in Government and Corporate Affairs Customer Service, you'll be responsible for promoting and selling air travel on arenaflex, including preparing itineraries, computing fares, and issuing refunds and tickets.
• **Provide Exceptional Customer Service**: You'll be the face of arenaflex, providing exceptional customer service to our clients and resolving any issues or concerns they may have.
• **Communicate with Customers**: You'll communicate with customers over the phone, via email, or in person, providing information and resolving issues related to flight schedules, fares, and other travel-related matters.
• **Stay Up-to-Date on Industry Developments**: You'll stay informed about new rules, policies, and procedures that affect our customers and communicate this information to them in a clear and concise manner.
What You'll Need for Success:
• **Education and Experience**: A Bachelor's degree in a relevant field or equivalent experience/training is required.
• **Skills and Qualifications**: You'll need excellent leadership, organizational, and customer contact skills, as well as the ability to be resourceful and creative in problem-solving.
• **Knowledge of Native SABRE**: Familiarity with Native SABRE is a plus, but not required.
• **Initiative and Judgment**: You'll need to demonstrate a high level of initiative, exercise good judgment, and be dependable in your work.
What You'll Get:
• **Travel Perks**: As an arenaflex employee, you'll have access to exclusive travel perks, including discounted fares on flights to destinations around the world.
• **Health Benefits**: You'll have access to comprehensive health, dental, prescription, and vision benefits, as well as virtual doctor visits and flexible spending accounts.
• **Wellness Programs**: We offer a range of wellness programs to help you stay healthy and happy, including fitness classes, nutrition counseling, and stress management workshops.
• **401(k) Program**: You'll have access to a 401(k) program, with employer contributions available after one year.
Join the arenaflex Family:
At arenaflex, we're committed to creating a work environment that's welcoming and inclusive for all employees. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities, and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
If you're ready to join a dynamic team that's passionate about customer service and committed to excellence, apply now to become a Specialist in Government and Corporate Affairs Customer Service at arenaflex.