**Job Description:**
About blithequark
At blithequark, we are dedicated to providing exceptional Guest Service experiences that exceed our customers' expectations. As a leading innovator in the industry, we strive to create a culture of inclusivity and accessibility for all Guests. Our team of passionate professionals is committed to delivering outstanding service and support, ensuring that every interaction is a memorable one.
About the Role
We are seeking an experienced eCommerce Specialist - Video Chat to join our team at blithequark in Tampa, Florida. As a key member of our Guest Service team, you will play a vital role in assisting Guests with disabilities by providing support and guidance through our various accessibility services. Your passion for delivering exceptional Guest Service and your technical expertise will enable you to make a significant impact on our Guests' experiences.
Responsibilities
As an eCommerce Specialist - Video Chat, you will be responsible for:
- Proactively answering Guest accessibility-related questions and making recommendations to improve support for Guests with disabilities
- Communicating efficiently through video/phone calls and balancing multiple chat interactions and computer applications while being engaged and comfortable in video calls
- Assessing the level of support needed for different disabilities (e.g., hearing, mobility, visual, cognitive) based on each Guest's needs
- Maintaining integrity during intensified interactions and difficult conversations when making confident decisions, understanding when to raise concerns to Coordinator/Working Lead/Salaried Leader
- Meeting required departmental metric expectations and efficiency goals when handling Guest accounts
- Completing all required Company training and compliance courses
- Being flexible with work schedule, including overtime, weekends, and holidays
Key Qualifications
To be successful in this role, you will need:
- Sales and Service Experience in a customer service or contact center environment with knowledge and interest of blithequark property, products & services
- Demonstrated technical abilities and computer proficiency with the ability to learn and work with various systems and applications, including Microsoft Office Tools and Guest Service Suite
- Able to handle confidential information and provide conflict resolution through a balance of integrity and partner resourcing while demonstrating strong problem-solving decision-making skills
- Written, verbal, and interpersonal communication skills
- Comfortable asking discovery questions to acquire relevant information from Guests to resolve which accessibility service(s) are the best fit or which may require further medical consultation/evaluation
Preferred Qualifications
While not required, previous experience working with individuals with disabilities or accessibility needs, experience in related roles such as Guest Services or Guest Relations with the knowledge of our Services for Guests with Disabilities, sales and closing skills when overcoming objections, and bilingual skills are highly desirable.
Additional Information
At blithequark, we are committed to creating a workplace that is inclusive and accessible for all employees. We offer a range of benefits and perks, including:
- Competitive hourly rate of $18.90/hour
- Opportunities for career growth and professional development
- A dynamic and supportive work environment
- A comprehensive benefits package, including medical, dental, and vision insurance
- Generous paid time off and holidays
- Access to exclusive employee discounts and perks
If you are passionate about delivering exceptional Guest Service and are committed to creating a culture of inclusivity and accessibility, we encourage you to apply for this exciting opportunity.
How to Apply
To apply for this role, please visit our website at [insert website URL]. We look forward to hearing from you!
**Equal Employment Opportunity**
The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers, including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email
[email protected] with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.
The Walt Disney Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories, and be relevant in a constantly evolving world.
Apply Now