Job Overview:
Omada Health, a pioneering digital health company, is seeking a highly skilled and compassionate Member Support Agent to join our remote team! As a Member Support Agent, you will be the primary point of contact for our members, providing top-notch support and guidance on our programs, mobile and web apps, linked devices, insurance coverage, billing, and more. If you're passionate about delivering exceptional customer service, have a knack for problem-solving, and thrive in a fast-paced, ever-evolving environment, we want to hear from you!
Key Responsibilities:
- Communicate and provide exceptional support to members over a high volume of incoming phone inquiries and emails, embodying our company mission and values.
- Process applications with accuracy and attention to detail in a timely manner, ensuring seamless member experiences.
- Solve issues and go above and beyond to provide world-class member experiences, increasing overall member satisfaction.
- Work autonomously, continuously learning, and adhering to meeting schedules, times, and priorities.
- Act with discretion and confidentiality when handling member information, and develop and maintain an aptitude and knowledge of our products, processes, and systems.
Requirements:
- 2+ years of front-facing customer service experience, preferably in a health or tech industry.
- High performers with a proven track record of exceeding expectations.
- Technological skills: experience with iOS and Mac, navigating multiple systems at once, and familiarity with Slack, Google Suites, and Zendesk.
- Strong communication, problem-solving, and critical thinking skills.
- Confidentiality, learner mindset, personable, accountable, process-oriented, and proactive.
What We Offer:
- Competitive salary ($16.67/hr - $19.50/hr) with generous annual cash bonus.
- Remote-first work-from-home culture.
- Generous vacation time.
- Monthly internet/phone stipend.
- Lifestyle Spending Account (LSA).
- Two giftable Omada enrollments per calendar year.
Our Culture:
At Omada Health, we strive to embody the following values:
- Cultivate Trust.
- Seek Context.
- Act Boldly.
- Deliver Results.
- Succeed Together.
- Remember Why We're Here.
How to Apply:
If you're excited about this opportunity and ready to join our team, please click
here to submit your application. We can't wait to hear from you!
Apply Now