We are looking for analytical, detail-oriented and customer-focused individuals to join our global support team as a Junior Customer Support Specialist – Regulatory Risk Management (Remote from Colombia).
In this role, you will support our clients in using our regulatory reporting solutions while learning how to troubleshoot business and functional issues in a structured environment. You will work closely with more senior team members and contribute to our 24/7 global service continuity through a coordinated Follow the Sun (FTS) support model.
This position is a great opportunity to start building expertise in regulatory reporting, gain exposure to financial frameworks, and develop your analytical and problem-solving skills in a SaaS environment.
Key Responsibilities
Business and Functional Support
- Assist clients with functional questions related to our regulatory reporting products.
- Support the analysis of business rules and configurations to help identify and resolve issues.
- Help investigate discrepancies in regulatory calculations with guidance from senior team members.
- Collaborate with internal teams (technical and functional) to support issue resolution.
- Learn best practices and gradually build product and domain knowledge.
Incident Handling & Operations
- Support the team in handling incoming tickets and service requests.
- Assist in maintaining clear documentation of issues and resolutions.
- Participate in handovers as part of the Follow the Sun (FTS) support model.
- Provide support during high-priority incidents under supervision.
- Gradually get involved in on-call or weekend rotations as experience grows.
Additional Scope
- Support the creation and maintenance of internal knowledge base articles and documentation.
- Contribute to improving support processes and team workflows.
- Learn how regulatory reporting processes work and how clients interact with our solutions.
Qualifications
- Bachelor’s degree in Finance, Business Administration, Economics or a related field (nice to have).
- 0–2 years of experience in customer support, business analysis, or working with software solutions (internships count).
- Basic understanding of financial concepts or willingness to learn.
- Interest in regulatory reporting and financial systems is a strong plus.
- Good analytical and problem-solving skills.
- Strong communication skills in English (written and spoken).
- Basic knowledge of Microsoft Excel.
- Familiarity with ticketing systems or SQL is a plus, but not required.
- Willingness to learn and grow in a structured, global support environment.
Key Attributes- Detail-oriented and structured in approach.
- Eager to learn and develop new skills.
- Reliable and able to work in a team environment.
- Customer-focused with a positive and proactive attitude.
- Comfortable working in a dynamic, international setting.
- Let’s grow together, join our market leading SaaS company – our agile character and culture of innovation enables you to design our future.
- We provide you with the opportunity to take on responsibility and participate in international projects.
- In addition to our buddy-program, we offer numerous individual and wide-ranging training opportunities during which you can explore technical and functional areas.
- Our internal mobility initiative encourages colleagues to transfer cross functionally to gain experience and promotes knowledge sharing.
- We are proud of our positive working atmosphere characterized by a supportive team across different locations and countries and transparent communication across all levels.
- Together we're better - meet your colleagues at our numerous team events.
About Regnology
Regnology is a recognised leader in regulatory, risk, tax, finance reporting as well as supervisory technology, connecting regulators and the regulated across more than 100 countries.
Serving Tier 1 banks, regional institutions, corporates, insurers, and authorities, our modular, cloud-native platform delivers trusted compliance, innovation, and future-ready solutions—empowering clients with global reach, local expertise, and proven leadership.
Visit our website www.regnology.net
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