Join Our Team as a L2 Application Support Technician - Overnight Shift
Embark on a rewarding career journey with us as a L2 Application Support Technician, working in a remote environment and enjoying a fantastic work-life balance. We're seeking a highly skilled and motivated individual to join our team, providing level 2 application support for requests and issues from our facilities and offices. As a L2 Application Support Technician, you will play a critical role in ensuring the smooth operation of our applications, systems, and services.
About Our Company and Industry
At Ardent Mills, we're committed to delivering exceptional customer experiences and driving business success through innovative solutions. Our company operates in a dynamic and fast-paced industry, where technology plays a vital role in enabling our business operations. We're looking for talented professionals who share our passion for technology and customer satisfaction.
Job Summary
We're offering a unique opportunity for a L2 Application Support Technician to join our team, working in a remote environment with a competitive compensation package and comprehensive benefits. As a L2 Application Support Technician, you will be responsible for providing level 2 application support, monitoring and troubleshooting custom applications, system integrations, and data quality, as well as participating in after-hours support rotation.
Key Responsibilities
- Provide Level 2 Application Support: Act as level 2 application support for requests and issues from our facilities and offices, responding to incoming tickets, and accurately identifying, diagnosing, prioritizing, and resolving tickets within established SLA standards.
- Monitor and Troubleshoot Applications: Monitor and troubleshoot in-house custom applications, system integrations, and data quality using monitoring tools, including Azure Alerts, Azure Monitor, Azure App Insights, and Azure Data Factory.
- Participate in After-Hours Support Rotation: Participate in an after-hours support rotation to provide support to end-users, ensuring that our applications and services are running smoothly 24/7.
- Escalate Issues to Vendors or Internal Departments: Perform escalations to vendors or internal departments when necessary, working with the other party to resolve the issue to the end-user's satisfaction.
- Collaborate with Cross-Functional Teams: Collaborate with software engineering, product owners, vendor support teams, and our helpdesk for all support-related activities, ensuring that our applications and services meet the needs of our business and customers.
- Support Projects and Deployments: Support projects for software upgrades and new deployments, ensuring that our applications and services are running smoothly and efficiently.
- Create and Maintain Documentation: Create and maintain documentation for standard Technical Support policies, procedures, and practices, as well as develop how-to documentation, training material, and FAQs for Ardent Mills' team members (end-users).
Requirements
Essential Qualifications
- 1+ Year of Experience in IT and Technical Support: We require a minimum of 1 year of experience in Information Technology and technical support, with a strong foundation in application support and troubleshooting.
- Experience with ITSM Tools and Processes: Experience with ITSM tools and processes, such as ServiceNow and Azure DevOps, is essential for this role.
- Experience with Alert Monitoring and System Troubleshooting: Experience with alert monitoring and system troubleshooting, using tools such as Azure Alerts, Azure Monitor, Azure App Insights, and Azure Data Factory, is required.
- Experience with RESTful API Integration and JSON/XML Data Formats: Experience with RESTful API integration and JSON/XML data formats is necessary for this role.
- Excellent Customer Service Skills: Excellent customer service skills are essential for this role, with the ability to provide exceptional support to our end-users.
Preferred Qualifications
- Experience with Troubleshooting Software Issues: Experience with troubleshooting software issues by reviewing code is a plus.
- Tech-Savvy and Ability to Learn New Software Quickly: Being tech-savvy and able to learn new software quickly is essential for this role.
- Strong Work Ethic and Responsible Behavior: A strong work ethic and responsible behavior are required, with the ability to maintain confidentiality of information.
- Excellent Interpersonal Skills: Excellent interpersonal skills, both technical and non-technical, are necessary for this role.
- Analytical and Problem-Solving Skills: Strong analytical and problem-solving skills are required, with the ability to prioritize work to meet deadlines.
Career Growth Opportunities and Learning Benefits
At Ardent Mills, we're committed to the growth and development of our team members. We offer comprehensive training programs, mentorship opportunities, and career advancement paths to help you achieve your career goals.
Work Environment and Company Culture
We offer a remote work environment, allowing you to work from the comfort of your own home. Our company culture is built on collaboration, innovation, and customer satisfaction. We value diversity, equity, and inclusion, and strive to create a work environment that's inclusive and respectful.
Compensation, Perks, and Benefits
We offer a competitive compensation package, with a salary range that's reflective of your experience and qualifications. Our benefits package includes:
- Medical, Dental, and Vision Coverage
- Health and Dependent Savings Accounts
- Life and Disability Programs
- Voluntary Benefit Programs
- Company-Sponsored Wellness Programs
- Retirement Savings with Company Match
- Team Member and Family Assistance Program (EAP)
- Paid Time Off and Paid Holidays
- Employee Recognition Program with Rewards
Conclusion
If you're a motivated and skilled L2 Application Support Technician looking for a new challenge, we encourage you to apply for this exciting opportunity. Join our team and enjoy a rewarding career journey with comprehensive training, competitive benefits, and a remote work environment.
Apply Now
Apply Now