Merchant Engagement (Service) - Enterprise Mid Market

Key responsibilities: -Lead and manage the end-to-end deployment of EDC and DQR devices across PAN India for enterprise merchants. -Develop deployment strategies, timelines, and resource plans to achieve target rollouts efficiently. -Coordinate with regional teams, vendors, logistics, technical support, and enterprise merchants to ensure smooth installations and activations. -Monitor deployment progress, identify challenges, and drive corrective actions to meet deployment SLAs and quality standards. -Collaborate with Product, Engineering, and Operations teams to ensure devices and solutions meet enterprise security, compliance, and performance benchmarks. -Manage vendor relationships, including performance monitoring, issue resolution, and escalations related to device supply and installation. -Oversee deployment analytics and reporting, providing regular updates to senior management on rollout status, issues, and improvements. -Drive continuous process improvements to optimize deployment efficiency and customer satisfaction. -Lead and mentor a distributed deployment team, fostering accountability and operational excellence. -Ensure adherence to regulatory and compliance requirements in all deployment activities. Preferred : -Proven experience leading teams and coordinating with multiple stakeholders across geographies. -Excellent project management and organizational skills with a track record of meeting deadlines and SLAs. -Strong analytical and problem-solving skills to address deployment challenges proactively. -Excellent communication and negotiation skills. Willingness to travel frequently across India for on-ground coordination and support. -Experience working in the fintech or payments industry, especially with merchant acquiring or POS deployment. Knowledge of supply chain, logistics, and vendor management related to device rollouts. -Understanding of digital payment technologies and integrations.