Are you a compassionate and driven professional looking for a challenging role that makes a difference in people's lives? We are seeking an experienced Online Chat Text Supervisor to lead our 988 Crisis Chat Program, providing emotional support to individuals in crisis through chat and text services. As a Remote position with a competitive salary, this opportunity offers a unique blend of professional growth, flexibility, and fulfillment.
Our organization is dedicated to providing critical support services to individuals in crisis, and we are committed to creating a culture of care, compassion, and excellence. We believe that everyone deserves access to high-quality support services, and we are passionate about making a positive impact in our community. As a leader in the crisis support industry, we are constantly seeking innovative ways to improve our services and support those in need.
The Online Chat Text Supervisor will play a critical role in the overall functioning of our 988 Crisis Chat Program, providing individual supervision to Crisis Chat Counselors and ensuring the delivery of high-quality support services to individuals in crisis. This position requires a strong and diverse skillset, including excellent communication and analytical skills, the ability to function successfully in an environment requiring immediate response to urgent situations, and knowledge of local and statewide community resources.
We offer comprehensive training and support to ensure your success in this role. The first 6 weeks of training are mandatory, including 1 week of virtual training and 5 weeks of on-site training in Columbia, Maryland. You will receive approximately 48 hours of training related to active listening skills, suicide prevention practices, and utilization of agency resources.
We offer a flexible and supportive work environment, with a hybrid of remote and on-site work arrangements for the first four to six months. Our team is committed to creating a culture of care, compassion, and excellence, and we value diversity, equity, and inclusion. We are an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, gender identity, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws.
We offer a competitive salary and comprehensive benefits package, including:
We are committed to supporting the career growth and development of our team members. We offer opportunities for professional growth, training, and education, and we encourage our team members to pursue their career goals. Our team members have access to a range of learning benefits, including training programs, mentorship opportunities, and educational resources.
If you are a compassionate and driven professional looking for a challenging role that makes a difference in people's lives, we encourage you to apply for this exciting opportunity. As an Online Chat Text Supervisor, you will play a critical role in providing emotional support to individuals in crisis and ensuring the delivery of high-quality support services. We offer a comprehensive training program, competitive salary, and benefits package, and a supportive work environment. Apply now and join our team!
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