About the position
Responsibilities
• Conduct comprehensive operational excellence reviews to document and analyze divisional business trends and identify opportunities for improvement.
• Communicate gaps to standards, associated action plans, and applicable training to unit level stakeholders and senior leadership.
• Support action plan submission and completion, providing clear direction to ensure effective and consistent resolution of gaps to standard.
• Prepare and present regular performance reports, improvement plans, and insights to the Sr. Director of Insights & Excellence and other division leadership.
• Monitor and analyze operational excellence review results to identify trends and opportunity areas.
Requirements
• Ability to travel up to 80%.
• 3-5 years in food service and/or hospitality.
• Exceptional communication skills, including the ability to effectively share customer insights and drive performance improvement.
• Able to adapt to new/evolving technologies.
• Ability to thrive in complex, fast paced environments.
• Strong relationship-building skills.
• Self-driven mindset with the ability to manage multiple work-streams in parallel.
• Demonstrated ability to manage project timelines, prioritize effectively, and meet ongoing deliverables simultaneously.
• High attention to detail and quality deliverables.
• Strong coaching, training, and development skills.
• Advanced proficiency in Microsoft Office, iOS, and data collection and analysis programs.
Nice-to-haves
• Associate and/or Bachelor's Degree in food service, culinary arts, hospitality, or relevant field.
Benefits
• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave
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Apply Now