Order Management Specialist, Administration

About the position Responsibilities • Ensure accuracy and timeliness of quote, legal, commercial and order entry approvals for all orders • Validate proposals are aligned to global pricing, discounting, maintenance / subscriptions policies and meet legal compliance • Maintain presentation quality of commercial quotes and proposals across BUs • Act as liaison between sales, accounting / logistics team to facilitate order to cash process • Partner with Business Operations team to maintain consistency between new sales and renewal orders • Partner with Accounting to manage global customer management process, maintain customer master data, assist with collections process and complete vendor forms • Partner with Technical Support and Software Development to manage licensing and Client Center access, and identify and assist in licensing issues support • Partner with Business Development and Account Managers to coordinate client sales initiatives/campaigns • Partner with Services to coordinate and track maintenance/subscription renewal benefits • Partner with Channel partners and resellers to support licensing and contract management • Identify, qualify and manage the maintenance/subscription renewal sales process (forecasting), close sales and services to meet or exceed the assigned targets • Generate licensing for various product lines in adherence to sales policies and procedures • Maintain accurate and current contract and asset data among various technology platforms for various product lines • Complete ad-hoc report requests from services, software development, accounting and sales pertaining to licensing, contracts and assets • Assist OM Global Manager to improve renewal policy and procedure communications to gain organizational buy in • Assist OM Global Manager to maintain standard policies, procedures and training documentation of global solutions • Provide sales onboarding and training as needed to facilitate global consistency Requirements • Customer focused, action oriented and committed to driving quality results • Experience working with large data sets and ensuring quality and accuracy • Knowledge of process and project management methodologies and tools • Knowledge of business processes across sales • Business acumen in solution-based customer service • Exceptional communication skills, both written and verbal • Continuous improvement attitude with ability and confidence to make recommendations • Highly responsive, detailed orientated, leveraging ability to multi-task, work efficiently and meet tight deadlines • Energetic with a proven ability to work autonomously and quickly adapt to change Nice-to-haves • Familiarity with ERP: SAP (familiar with billing and invoicing documents) • Familiarity with Business Applications: CRM Salesforce Sales Cloud, CPQ, Tableau • Multi-lingual (English / Spanish) Benefits • Competitive salary with experience • Comprehensive benefits packageApply Now Apply Now