Welcome to arenaflex – Where Service Meets Opportunity
At arenaflex, we have more than a century of experience helping individuals and businesses protect what matters most. Founded in 1904, our mutual insurance model is built on trust, financial strength, and a relentless focus on customer care. Recognized by industry leaders and honored on Forbes’ “America’s Best Midsize Employers” list, arenaflex offers a supportive, high‑performing environment where ambitious students can launch their professional journey while completing their studies.
We are expanding our Claims Contact Center and are looking for motivated, personable college students to join us as Customer Service Representatives. This part‑time role blends real‑world experience with flexible scheduling, a competitive sign‑on bonus, and a clear pathway to future growth within arenaflex.
Why This Role Stands Out
Balancing school and work can be challenging, but arenaflex’s unique hybrid schedule—working from home Friday through Monday, and in‑office Tuesday through Thursday—gives you the flexibility you need. You’ll be the first voice customers hear when they report a loss, and you’ll play a pivotal role in guiding them through the claims process with empathy, accuracy, and speed.
Key Responsibilities – What Your Day Will Look Like
- First Point of Contact: Answer incoming calls and inbound digital communications related to First Notice of Loss (FNOL) reports, ensuring each caller feels heard and supported.
- Claims Processing: Collect essential claim details, verify policy information, and initiate claim files in our system while adhering to compliance standards.
- Team Collaboration: Partner with fellow representatives, supervisors, and claims adjusters to meet departmental Key Performance Indicators (KPIs) such as average handling time, call quality, and first‑call resolution.
- Documentation & Follow‑Up: Accurately enter notes, upload supporting documents, and schedule follow‑up calls or emails as needed.
- Digital Claim Intake: Assist customers who submit claims via email, web portal, or mail, guiding them through required steps and confirming receipt.
- Continuous Learning: Participate in weekly huddles, training sessions, and associate engagement activities to stay current on policies, products, and technology tools.
- Multi‑Tasking & Prioritization: Juggle multiple cases simultaneously while maintaining high attention to detail and professionalism.
Essential Qualifications – What You Bring to the Table
- Currently enrolled at University of Wisconsin‑Stevens Point or Mid‑State Technical College.
- Between 2 and 6 semesters remaining before graduation at the start date.
- Availability for 15‑20 hours per week during the academic term, with the ability to increase to up to 40 hours during summer break or school holidays.
- Strong verbal and written communication skills; clear, articulate, and courteous phone presence.
- Demonstrated reliability, punctuality, and a team‑oriented mindset.
- Basic computer proficiency (Microsoft Office, email, web navigation) and comfort using new software platforms.
- Eligibility to work in the United States without requiring F‑1, J‑1, or H‑1 visa sponsorship for this position.
Preferred Qualifications – Nice‑to‑Have Extras
- Bilingual proficiency in Spanish (or another language) with the ability to conduct calls and write documentation in the second language – eligible for an additional $500 sign‑on bonus.
- Previous experience in a call center, retail, or customer‑facing role.
- Familiarity with insurance terminology, claims processes, or risk assessment concepts.
- Coursework or extracurricular involvement in communications, business, or public relations.
Core Skills & Competencies for Success
- Active Listening: Ability to absorb information quickly and respond with empathy.
- Problem‑Solving: Think on your feet to resolve unexpected issues while maintaining policy compliance.
- Time Management: Prioritize tasks effectively during high‑volume periods.
- Adaptability: Thrive in a fast‑changing environment, integrating new tools and procedures.
- Attention to Detail: Ensure data entered into claim systems is accurate and complete.
- Digital Literacy: Comfortable navigating CRM platforms, web portals, and internal knowledge bases.
Compensation, Benefits & Perks – What You’ll Receive
Sign‑On Bonus: $1,000 for all new hires; $1,500 for bilingual candidates (plus an extra $500 for Spanish fluency).
Hourly Pay: Competitive, market‑aligned rates paid bi‑weekly.
Hybrid Work Model: Flexibility to work from home Friday‑Monday, with a fully equipped in‑office workspace Tuesday‑Thursday.
Home‑Office Kit: arenaflex supplies a laptop, headset, and any additional equipment you need to be productive at home.
Meal Subsidy: Eligible associates working on‑site receive a daily meal allowance.
401(k) Matching: Dollar‑for‑dollar match on the first 8% of your contributions, with immediate vesting.
Professional Development: Access to internal training programs, webinars, and mentorship opportunities that can pave the way to full‑time roles after graduation.
Employee Assistance Program (EAP):** Confidential counseling, financial planning resources, and wellness tools.
Work Environment & Culture at arenaflex
Our Claims Contact Center is a vibrant, collaborative hub where each associate contributes to a shared mission: to be there for our customers when they need us most. You’ll join a team that values:
- Inclusivity: A diverse workforce where every voice is respected and all backgrounds are celebrated.
- Recognition: Regular shout‑outs, performance awards, and peer‑nominated honors.
- Innovation: Continuous improvement initiatives that encourage you to suggest process enhancements.
- Work‑Life Balance: Predictable scheduling, generous campus‑friendly break times, and the freedom to manage academic obligations.
Career Path & Growth Opportunities
Starting as a part‑time Customer Service Representative provides a solid foundation for multiple career trajectories within arenaflex:
- Claims Adjuster – Transition to full‑time claims adjustment after graduation, handling complex claims end‑to‑end.
- Customer Experience Analyst – Leverage data from your interactions to drive service enhancements.
- Operations Management – Grow into supervisory or managerial roles overseeing a team of representatives.
- Specialized Insurance Lines – Explore underwriting, risk assessment, or product development based on your interests.
arenaflex invests in its people, offering tuition reimbursement, certification sponsorships, and a clear internal promotion pathway.
Application Process – How to Join arenaflex
Ready to start a rewarding part‑time career while you finish your degree? Follow these steps:
- Submit your résumé through the online portal linked below.
- Complete a brief video introduction (optional but recommended) highlighting your customer service passion.
- Participate in a virtual interview with a Talent Acquisition Specialist.
- If selected, attend a 14‑day, full‑time (40‑hour) in‑person training program to master arenaflex’s systems, policies, and call handling techniques.
- Begin your part‑time schedule in August 2025, aligning with the Fall 2025/Spring 2026 academic cycle.
Contact Information
If you have questions about the role or the application timeline, feel free to reach out to our Talent Acquisition Specialist:
Gigi Stahl
Email:
[email protected]
Join arenaflex and Build the Future You Deserve
At arenaflex, your work directly impacts real people facing unexpected challenges. By delivering compassionate, efficient service, you become an integral part of a legacy that has protected families and businesses for more than 120 years. This isn’t just a part‑time job—it’s a stepping stone to a long‑term career in an industry that values integrity, innovation, and the power of people.
Take the next step toward a brighter professional future. Apply today and start your journey with arenaflex!