Join our team at Good Feet Midwest, a rapidly expanding franchisee of The Good Feet Store, America's #1 Arch Support Store. We operate 45+ locations across the Midwest and South, with plans to open more locations over the next 4-5 years. Our mission is to help our community live an active and healthy lifestyle by reducing foot, knee, and back pain through premium Good Feet Arch Supports.
As a Video Monitoring Specialist/Video Data Analyst, you will play a vital role in understanding and improving our customer interactions and sales performance. If you have a keen eye for detail and possess strong analytical skills, we encourage you to apply and contribute to our mission of delivering exceptional customer experiences.
This is a remote role based out of our headquarters in West Allis, WI. Candidates must be currently located in the Greater Milwaukee area or within a commutable distance to be considered.
Responsibilities and Duties:- Video Monitoring and Analysis: Watch video footage of customer interactions captured by in-store cameras. Carefully observe and identify different types of customers based on visual cues and previous interactions.
- Data Recording and Entry: Accurately record the relevant data points, including customer type and interaction outcome, in Excel or other designated databases. Ensure data accuracy and maintain detailed documentation of each interaction.
- Performance Reporting: Present findings to the management team and relevant stakeholders to identify trends, patterns, and opportunities for improvement.
- Insights and Recommendations: Collaborate with the sales and customer service teams to provide actionable insights and recommendations based on data analysis. Assist in developing strategies to enhance customer experiences and optimize sales performance.
- Quality Assurance: Perform quality checks on recorded data to ensure consistency and reliability. Identify and resolve any discrepancies or data anomalies. Ensure all cameras are functioning properly.
- Privacy and Security: Adhere to strict privacy and security protocols when handling sensitive customer data and video footage. Ensure compliance with company policies and relevant regulations.
Qualifications and Skills:- Strong attention to detail and the ability to accurately record data from visual cues.
- Experience in using Excel or similar spreadsheet software for data entry and analysis.
- Good communication skills to present findings and collaborate with cross-functional teams.
- High level of integrity and adherence to privacy and security protocols.
Your responsibilities will include:- Analyzing video footage of in-store interactions
- Being able to work independently
- Having an eye for detail
- Good communication, punctuality, and reliability
- Excel data entry
Job Type: Part-Time, Hourly Position - $15 an hour for 4-6 hours a day, 5 days a week - morning and weekend hours are required
Position: Video Monitoring Specialist/Video Data Analyst
Supervisor: Project Manager
Location: Milwaukee, WI
After in person training this role will be a work-from-home position.