Join the Team at Professor Gatsby's Heating & Cooling as a Part-Time Weekend / Night Shift Customer Service Associate
Embark on a fulfilling career journey with Professor Gatsby's Heating & Cooling, a leading provider of HVAC services in Southern Jersey! We are currently seeking a highly skilled and motivated Part-Time Weekend / Night Shift Customer Service Associate to join our dynamic team. As a vital component of our office staff, you will play a critical role in delivering exceptional customer service, scheduling appointments, and ensuring seamless communication between customers and technicians.
About Professor Gatsby's Heating & Cooling
At Professor Gatsby's Heating & Cooling, we pride ourselves on providing top-notch HVAC services and products at affordable prices to our customers in Turnersville, NJ, and surrounding cities. Our team of highly trained technicians is passionate about delivering outstanding service, and we strive to exceed our customers' expectations with every interaction. We value accuracy, integrity, attention to detail, and expertise, which is reflected in our mascot, Professor Gatsby.
Job Summary
As a Part-Time Weekend / Night Shift Customer Service Associate, you will be responsible for answering after-hours phone calls, responding to customer inquiries via email, and scheduling appointments with customers and on-call technicians in the West Berlin, NJ area. This part-time position offers a competitive wage of $15 - $17 per hour, depending on experience, and the opportunity to work remotely after completing the first month of training in the office.
Key Responsibilities:
- Answer after-hours phone calls and respond to customer inquiries via email in a prompt and professional manner.
- Schedules appointments with customers and on-call technicians, ensuring efficient communication and coordination.
- Maintain an organized system for documenting and recording customer services, account changes, and other relevant information.
- Assist with miscellaneous office duties as needed, demonstrating a willingness to adapt and support the team.
- Provide exceptional customer service, ensuring that customers feel valued and supported throughout their interactions with our company.
Requirements:
Essential Qualifications:
- Customer service experience, preferably in an HVAC or related industry.
- Excellent phone skills, including fielding inbound and outbound customer and technician calls.
- Strong communication and problem-solving skills, with the ability to think critically and creatively.
- Highly organized and detail-oriented, with the ability to maintain accurate records and documentation.
Preferred Qualifications:
- Previous experience with scheduling software, customer relationship management (CRM) systems, or other relevant technologies.
- Familiarity with HVAC industry terminology, concepts, and best practices.
- Certifications or training in customer service, communication, or related fields.
Skills and Competencies:
To succeed as a Part-Time Weekend / Night Shift Customer Service Associate at Professor Gatsby's Heating & Cooling, you will need to possess:
- Excellent communication skills, with the ability to convey complex information in a clear and concise manner.
- Problem-solving skills, with the ability to think critically and creatively in response to customer inquiries and challenges.
- Organizational skills, with the ability to maintain accurate records, documentation, and schedules.
- Adaptability, with a willingness to learn, grow, and adapt to changing priorities and technologies.
Career Growth Opportunities and Learning Benefits:
At Professor Gatsby's Heating & Cooling, we are committed to investing in our team members and providing opportunities for growth and development. As a Part-Time Weekend / Night Shift Customer Service Associate, you will have access to:
- Comprehensive training program, including onboarding, technical training, and ongoing support.
- Mentorship and coaching, with opportunities to learn from experienced team members and leaders.
- Career advancement opportunities, with the potential to move into leadership or specialized roles within the company.
Work Environment and Company Culture:
At Professor Gatsby's Heating & Cooling, we pride ourselves on a supportive and dynamic work environment that values:
- Teamwork and collaboration, with a focus on working together to achieve shared goals.
- Innovation and creativity, with a willingness to try new approaches and solutions.
- Customer satisfaction, with a commitment to delivering exceptional service and value to our customers.
Compensation, Perks, and Benefits:
As a Part-Time Weekend / Night Shift Customer Service Associate at Professor Gatsby's Heating & Cooling, you can expect:
- Competitive wage of $15 - $17 per hour, depending on experience.
- Opportunity to work remotely after completing the first month of training in the office.
- Flexible scheduling, with multiple shifts available to accommodate your needs.
Conclusion:
If you are a motivated and customer-focused individual looking for a fulfilling career opportunity, we encourage you to apply for the Part-Time Weekend / Night Shift Customer Service Associate role at Professor Gatsby's Heating & Cooling. With a competitive wage, opportunities for growth and development, and a supportive work environment, this is an exciting chance to join a dynamic team and make a meaningful contribution to our customers' lives.
Apply Now
Apply Now