Join Our Team as a Patient Coordinator and Make a Difference in Healthcare
AccessNurse, a TeamHealth company, is seeking highly skilled and compassionate individuals to join our team as Patient Coordinators. As a Patient Coordinator, you will be the first point of contact for patients seeking medical assistance and support from their doctor. This is a unique opportunity to work in a non-clinical, medical support role and make a positive impact on patients' lives. We offer a fully remote work arrangement, competitive pay, and comprehensive benefits, making this an attractive career opportunity for those looking to grow in the healthcare industry.
About Us
AccessNurse is a leading provider of medical support services, and as a TeamHealth company, we are committed to delivering high-quality care and exceptional patient experiences. Our team is dedicated to providing compassionate and empathetic support to patients, and we are looking for individuals who share our values and are passionate about making a difference in healthcare.
Why Join AccessNurse?
By joining our team as a Patient Coordinator, you will have the opportunity to:
- Work from home with company-provided equipment
- Earn a competitive salary with opportunities for incentives and shift differentials
- Enjoy comprehensive benefits, including medical, dental, vision, and life insurance
- Participate in a 401(k) plan program with discretionary matching funds
- Take advantage of career growth opportunities and learning benefits
- Enjoy perks at work, including discounts on car rentals, electronics, apparel, and more
- Participate in our Employee LiveWell program for health and well-being, and Employee Assistance Program
- Earn a $500 Employee Referral Bonus with no cap
Job Summary
As a Patient Coordinator, you will be responsible for:
- Serving as the first point of contact for patients seeking medical assistance and support from their doctor
- Building trust with patients and providing compassion and empathy using customized scripting
- Accurately documenting patients' needs prior to speaking with a nurse
- Providing exceptional customer service and support to patients
- Working in a fast-paced, dynamic environment and adapting to changing priorities
Key Responsibilities
As a Patient Coordinator, your key responsibilities will include:
- Responding to patient inquiries and providing support via phone and other communication channels
- Documenting patient information and needs accurately and efficiently
- Escalating complex issues to nurses or other healthcare professionals as needed
- Providing emotional support and empathy to patients and their families
- Maintaining confidentiality and adhering to HIPAA guidelines
- Working collaboratively with other team members to achieve shared goals and objectives
Requirements and Qualifications
To be successful as a Patient Coordinator, you will need:
- A high school diploma or GED, with an associate's degree preferred
- 1+ year of customer service experience, with 1-2 years of healthcare experience desired
- Inbound call center experience preferred
- Call center, medical office/clinic, front desk, or first point of contact in a customer service environment preferred
- The ability to type a minimum of 25 wpm
- Excellent organizational and computer skills, with the ability to multi-task while speaking with patients
- Excellent listening and comprehension skills to determine key information from patients
- A professional, courteous telephone voice
- Dependability, reliability, and trustworthiness
- The ability to defuse conversations and escalate if necessary
- The ability to handle confidential information, with HIPAA experience a plus
- Detail-oriented, with the ability to accurately process and document information
- The ability to follow scripted information while interacting with patients and a willingness to escalate situations as appropriate
- Flexibility with scheduling
- The ability to receive feedback on job performance
Remote Workstation Requirements
To work as a Patient Coordinator with AccessNurse, you will need to:
- Have a reliable high-speed internet connection, with a minimum bandwidth of 23 megabits download and 10 megabits upload
- Use a land-line phone or a voice-over line provided by the same company as your internet (VOIP brands like MagicJack, Ring Central, Google Voice, etc. are not acceptable)
- Have a workstation with enough space to accommodate two 27” computer monitors, a computer, a keyboard, a mouse, and a dial pad/phone
- Arrange your workstation to hardwire to your internet and phone line
- Ensure your workstation is located in a room with a door that can be locked
- Maintain a HIPAA-compliant workspace that protects PHI and prevents disruptions during work hours
Physical and Environmental Demands
As a Patient Coordinator, you will work in a well-lit, modern office setting, with occasional lifting (20 pounds or less), visual and auditory acuity, manual and finger dexterity, and occasional stress. You will also be required to:
- Work on a PC/computer for prolonged periods
- Engage in prolonged telephone work and sitting
- Occasionally push, pull, carry, lift, bend, and reach
Pay and Incentives
As a Patient Coordinator with AccessNurse, you will earn a base pay of $17.00 per hour, with additional incentives and shift differentials, including:
- An additional $1 per hour for working 3pm-11pm eastern, Monday through Thursday
- An additional weekend differential of $3 per hour, paid from Friday at 3pm eastern through Monday at 7am eastern
- An additional $1 per hour for Spanish-speaking staff (testing required)
Training and Support
As a new Patient Coordinator, you will participate in a paid remote training class, which includes:
- A 5-day training program, held over Zoom, with 100% attendance required
- Ongoing support and coaching from experienced team members and leaders
- Opportunities for professional growth and development
How to Apply
If you are a motivated and compassionate individual looking to make a difference in healthcare, we encourage you to apply for this exciting opportunity as a Patient Coordinator with AccessNurse. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
Join our team and start making a positive impact on patients' lives. Apply now and take the first step towards a rewarding new role.
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