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Role Description
Mercor, on behalf of an AI Lab, is seeking a Pharmacy Technician experienced in Prior Authorization (PA) and Specialty Pharmacy workflows to contribute to data-driven healthcare innovation. In this role, you’ll bridge healthcare operations and artificial intelligence — helping us train and refine AI models that streamline pharmacy workflows, improve accuracy in prescription handling, and enhance patient outcomes. You’ll collaborate with pharmacists, data specialists, and engineers to make sure our systems understand the complexities of specialty pharmacy — from verifying benefits to interpreting authorization criteria and payer requirements.
- Annotate and structure healthcare data: Label and classify pharmacy workflows, claims notes, and medical documentation for use in AI model training.
- Collaborate with AI engineers: Provide real-world pharmacy insights that guide model design and validation.
- Quality assurance: Audit AI-generated outputs for accuracy, compliance, and adherence to pharmacy standards.
- Knowledge sharing: Help define data schemas, SOPs, and evaluation metrics that reflect authentic pharmacy operations.
Qualifications
- 2+ years as a Pharmacy Technician in a Specialty Pharmacy or PBM setting
- Proven experience with Prior Authorizations, insurance verification, and benefits investigations
- Familiarity with payer systems, formulary checks, and specialty drugs
- Understanding of HIPAA compliance and data confidentiality
- Strong attention to detail and documentation
- Comfort with structured data tools (Excel, EHR systems, CRMs)
- Eagerness to learn and apply AI-based tools to optimize workflows
Requirements
- Pharmacy Technician Certification (CPhT)
- Prior experience collaborating with data or engineering teams
Benefits
- Be part of a mission-driven effort to modernize pharmacy operations through AI
- Work at the intersection of clinical expertise and data intelligence
- Collaborate with engineers and data scientists shaping next-gen healthcare systems
- Competitive compensation, flexible remote work, and growth opportunities in a rapidly expanding domain
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