JetBlue is seeking a Product Analyst Crewmember Technology who will be responsible for production support and continuous improvement efforts within the Crewmember Technology team. The role involves managing testing, defect management, and ensuring high-quality product releases while collaborating with various teams to enhance user experiences for crewmembers.
Responsibilities
- Reviews product release notes, creates test scenarios, and manages user acceptance testing tasks and resources
- Liaises with Product Manager and business matrix partners to understand testing results, defects, and gather necessary approvals
- Manages defects with various business partners in all environments, ensuring defects are resolved, tested, and released
- Liaises with Business Subject Matter Experts to maintain knowledge of business processes, policies, and procedures
- Supports incident and problem management by troubleshooting, resolving issues, and documenting necessary findings
- Performs regular QA testing for products and partners with the internal QA team to ensure automated testing scripts are implemented when possible
- Assists in the creation of change management documentation and supports deployments to ensure a smooth transition into production environments
- Collaborates with data and analytics teams to analyze metrics for optimizing product performance and identifying trends
- Gathers and analyzes end-user feedback to ensure products deliver a seamless, intuitive experience for crewmembers
- Seeks opportunities for continuous improvement by exploring innovative technologies
- Supports the larger Crewmember Technology team with ad hoc research projects and other assigned tasks
- Other duties as assigned
Skills
- High School Diploma or General Education Development (GED) Diploma
- One (1) year of analytical experience
- One (1) year of testing or incident management work experience with technical troubleshooting and problem-solving skills
- Ability to rapidly resolve issues and recognize when escalation is necessary
- Knowledge of Microsoft Office Suite, including Outlook, Project, Excel, Power Point, SharePoint, Word and Visio
- Must be able to work under pressure and meet deadlines
- Ability to multi-task
- Customer-focused
- Strong sense of urgency and attention to detail
- Available for overnight travel (10%)
- Must pass a pre-employment drug test
- Must be legally eligible to work in the country in which the position is located
- Authorization to work in the US is required. This position is not eligible for visa sponsorship
- Bachelor's degree in a related field or equivalent experience
- One (1) year of experience in Customer Support or Airport Crewmember Products (i.e. Sabre CSS Suite, BlueEye, eGOR, gates, Brock, etc.)
- Knowledge of technology fundamentals and concepts (Microsoft technologies preferred)
- Knowledge of Technology disciplines and interdependencies working knowledge of HTML, CSS and other web programming languages
- Previous experience in the airline or call center industry
Benefits
- Healthcare benefits
- 401(k) plan and company match
- Crewmember stock purchase plan
- Short-term and long-term disability coverage
- Basic life insurance
- Free space available travel on JetBlue
- And more
Company Overview
When JetBlue first took flight in February 2000, our founding goal was to bring humanity back to air travel, and over two decades later, we still put our customers, crewmembers and communities at the center of everything we do. It was founded in 1998, and is headquartered in Long Island City, New York, USA, with a workforce of 10001+ employees. Its website is http://www.jetblue.com/.
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