Provider Development Manager – Strategic Partnerships

Job Description: • Cultivate and lead partnerships with key providers, improve their service quality and scale the businesses • Define and manage complex KPIs for our providers and gather feedback to operationalize improvements • Build strong relationships with service providers, enabling you to be the eyes and ears of the ServiceChannel Marketplace programs. • Ideate on new ways to execute through existing processes and continuously find areas of opportunity to create efficiencies through new processes. • Assist providers with managing their ServiceChannel profile to ensure their services are accurate and up to date on an ongoing basis. • Develop an understanding of how changing marketplace impacts engagement with our providers and adjust strategies to react to those changes • Work with senior leadership as needed to outline value proposition, promote shared marketing strategies, meet growth targets • Engage in other departmental initiatives to learn the entire business and contribute to the goals set by our executive team • Works with SCM provider network development to find opportunities for innovation in our existing provider network and implement new guidelines or programs • Assist in sophisticated analysis projects to optimize both growth planning, value and execution strategies: performance metrics, etc. • Work closely with, and support, our client partners to ensure their provider network is meeting expectations. Requirements: • 3+ years of experience in a facilities management role, specifically pertaining to provider development and management • The energy and desire to build strong relationships and speak with service providers every day • Willingness and desire to ask, learn, and engage with other team members in order to obtain cross functional team excellence • A demonstrated ability to provide support and guidance on fundamental computer applications and specific technical product questions, particularly in a fast-paced environment. • Strong attention to detail • Ability to quickly learn new tasks, adapt to new processes, and learn software solutions • A positive attitude to ensure service providers have the best possible experience working with ServiceChannel • Ability to work independently at home with a strong record of attendance and punctuality. • Proficient in Excel. Benefits: • Health insurance • Flexible spending accounts • Health savings accounts • Retirement savings plans • Life and disability insurance programs • Paid time off