Digital Publishing QA/QC Lead
Location:
• Home Office (Hybrid preferred, remote OK)
• EST or CST hours preferred; MST acceptable for the right candidate
Job Overview
Seeking a detail-oriented Digital Publishing QA/QC Lead to oversee and execute quality control and assurance for our digital publishing operations.
• This role ensures that all digital assets—including web pages, forms, social posts, emails, and marketing content—are error-free, compliant with brand and accessibility standards (ADA), and function flawlessly across platforms.
• This individual will also support the QA/QC team, provide training, and maintain up-to-date ADA compliance standards while owning quality assurance for client.
Responsibilities
• Serve as the lead QA/QC resource for the Digital Publishing team, establishing and maintaining quality standards and best practices.
• Perform hands-on QA/QC for digital deliverables, including AEM content, Hearsay content, Adobe Target, forms, social posts, emails, landing pages, and microsites, leveraging the tools and 3rd party AI tools.
• Conduct accessibility (ADA) and browser/device testing to ensure compliance and consistency.
• Create and manage QA documentation, checklists, and testing protocols.
• Provide feedback and training to team members to improve quality and efficiency.
• Collaborate closely with authors, developers, and project managers to resolve issues quickly.
• Keep current with ADA standards, changes/updates, and provide materials and training for the team.
• Own and manage quality assurance for client.
• Participate in ongoing process improvement to enhance digital publishing workflows and testing efficiency.
• May be asked to perform authoring tasks as needed.
Must-Have Skills / Experience
• Adobe Experience Manager (AEM) expertise
• Attention to detail and strong copywriting skills
• QA/QC experience in digital publishing
• Strong understanding of ADA compliance and policy
• Ability to coordinate with marketing leads, web/design teams
• Strong communication skills; prior management or coaching experience preferred
Preferred Qualifications
• Familiarity with Hearsay, Adobe Target, OneTrust, DAM platforms, Workfront, and Stensul
• Strong understanding of WCAG, usability, and responsive design best practices
• Ability to manage multiple concurrent reviews and deadlines in a fast-paced environment
Dealbreakers
• English must be first language