Note: The job is a remote job and is open to candidates in USA. Accuserve is a Managed Repair Experience Company focused on redefining claims and restoration services. They are seeking a Call Center FNOL Representative to handle inbound and outbound calls with policyholders, set up services, and assist with the claims process.
Responsibilities
- In/Outbound calls with policyholders to set up services as directed by our carrier partners
- Clearly communicate the value of our services
- Build trust, establish rapport, and confidently set expectations about what to expect during the claims process
- Pair homeowners with our contractor partners to assist with their claim
- Accurately document claims system and move claim forward as far as possible
- Meet or exceed established quality and department goals
- Maintains high level of professionalism with customers and colleagues
- Adheres to assigned work schedule
- Work with peers, collaborators, and supervisory staff for the common goals of the organization
- Reliable in meeting work commitments
- Cross training in other departments and willingness to take on other tasks as assigned, which may not be defined above
Skills
- High School Diploma or GED equivalent required
- Flexibility in scheduling due to call volume demands
- Able to handle conflict in a professional and courteous manner
- Able to be flexible and adapt to most any situation
- Strong problem-solving skills, with the ability to handle challenging situations independently or escalate appropriately
- High attention to detail and accuracy when processing claims and entering data
- Flexibility to work varying shifts and extended hours during high-volume or catastrophic events is required
- Ability to handle conflict professionally and adapt to changing priorities
- Reliable in meeting work commitments
- Must be flexible and adapt to most any situation
- Proficient with technology and Microsoft Office Suite
- Reliable high speed home broadband internet connection with minimum 25 MB download and 10 MB upload speeds and ability to connect to home internet via ethernet cord is required if working remotely
- Bachelor's degree or equivalent preferred
- Prior experience in customer service or claims processing, ideally in the insurance industry desired
Company Overview
Accuserve is a Managed Repair Experience Company, unifying and humanizing the experience for people simply trying to take care of the things they treasure most. It was founded in undefined, and is headquartered in Springfield, Ohio, USA, with a workforce of 201-500 employees. Its website is https://www.accuserve.com/.
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