Note: The job is a remote job and is open to candidates in USA. Virtuance is seeking a passionate and energetic Client Success Specialist to join their Client Success Team. The role involves serving as a liaison between clients and internal staff, ensuring client satisfaction, and identifying improvements to enhance service efficiency.
Responsibilities
• Serve as a critical liaison between our clients and internal staff
• Develop and nurture relationships with our clients one interaction at a time by phone, email, online chat, and text
• Calmly assist and respond to demanding clients, resolving issues quickly and to completion
• Assure total client satisfaction during each interaction
• Respond to an average of 40-60 client interactions per day (between voice, email, chat, and text)
• Identify improvements to existing processes to increase efficiency, quality, and service to customers
• Support the Partner Success team, QA team, and Processing team to answer any client-related questions through chats, tickets and video chat
• Communicate within the Client Success Team and coordinating task coverage
• Report bugs, challenges, and potential improvements to our systems with detailed documentation and work with our engineering team to resolve
• Work together as a Team to ensure that we are finding and implementing efficiencies in processes, workflows, and division of responsibilities within the team
Skills
• Strong alignment with Virtuance's company values
• Strong technical aptitude, experience in Google Apps, MS Office, CRM applications, solid digital file management skills; and proven ability to learn new systems quickly
• Creative, resourceful, process-focused, detail-oriented, efficiency-driven
• Ability to plan, prioritize, and execute various tasks in a busy environment with many interruptions
• Taking pride in making clients happy, demonstrating accountability and ownership of any issue; working through even the toughest challenges with a positive mindset and demeanor
• Ability to be open, honest, and direct in giving and receiving feedback
• Knowledge of real estate or digital photography is a plus
• Ability to pass a drug screen and background check
Benefits
• Health Insurance
• Dental Insurance
• Vision Insurance
• Mental Health Support (via Teladoc)
• Generous 401k Employer Matching
• Long-Term Disability Insurance
• Paid Time-Off
• Internal Growth Opportunity
• Training to set you up for success
• Supportive team environment
• Monday through Friday shifts with an occasional half Saturday
• Additional incentives for meeting/exceeding goals
Company Overview
• Virtuance is a full-service marketing agency that offers real estate photography solutions in Denver, Colorado. It was founded in 2010, and is headquartered in Denver, Colorado, USA, with a workforce of 51-200 employees. Its website is http://www.virtuance.com/residential.aspx.
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