Note: The job is a remote job and is open to candidates in USA. Medix™ is seeking a mid-level Technical Support Specialist to provide Tier 2/3 support for radiologists and clinical staff, focusing on Clario and other radiology-related applications. The role involves troubleshooting technical issues, ensuring timely support, and maintaining high customer service standards.
Responsibilities
• Provide real-time support to radiologists (RADS) via chat and escalated ticket workflows.
• Troubleshoot and resolve technical and application issues, including Clario-related failures and general workstation/application malfunctions (e.g., microphone issues, connectivity problems).
• Support clinical imaging applications with a strong emphasis on radiology workflows.
• Handle Tier 2/Tier 3 support requests and ensure timely resolution or escalation.
• Collaborate with internal teams to address recurring issues, application defects, and workflow inefficiencies.
• Document issues, troubleshooting steps, and resolutions in the ticketing system.
• Maintain a high standard of customer service, communicating clearly and effectively with clinical end users under time-sensitive conditions.
Skills
• Mid-level (Tier 2/Tier 3) Help Desk or Technical Support experience.
• Strong technical troubleshooting and application support skills (preferred over deep clinical or radiology knowledge).
• Experience with Application Support and End-User Support in a production environment.
• Ability to reliably work West Coast hours for extended support coverage.
• General understanding of healthcare environments (preferred, but not required).
• Exposure to PACS (Picture Archiving and Communication Systems) or RIS (Radiology Information Systems).
• Background supporting radiology workflows or radiology-focused teams.
• Familiarity with Clario or similar clinical imaging/viewing applications.
Company Overview
• Medix provides workforce solutions to clients and creates opportunity for contract employees. It was founded in 2001, and is headquartered in Chicago, Illinois, USA, with a workforce of 501-1000 employees. Its website is http://www.medixteam.com/.
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