Note: The job is a remote job and is open to candidates in USA. Zoom is seeking a Competitive Research Analyst to join their Competitive Insight team. In this role, you will research competitors, track market movements, and develop industry intelligence assets to support product, sales, and marketing teams.
Responsibilities
- Tracking competitors in meetings, chat, events, AI, and collaboration spaces to maintain comprehensive market awareness
- Identifying emerging threats and opportunities, and ensure our strategy remains responsive to industry dynamics
- Monitoring product updates, feature releases, and roadmap announcements to anticipate industry moves
- Informing our product strategy and enabling proactive positioning before market shifts occur
- Researching pricing changes, packaging strategies, and market positioning
- Optimizing our own pricing strategy, identify market gaps, and ensure industry value propositions that resonate with target customers (B2B and B2C)
- Analyzing competitor messaging, marketing campaigns, and customer communications to understand how competitors position themselves, identify messaging opportunities for differentiation, and develop more effective counter-positioning strategies
- Assist in building industry frameworks and comparison materials
- Supporting the creation of battle cards, briefs, and positioning documents to help sales and online routes to market
- Maintaining market intelligence repository and knowledge base, developing clear summaries, comparison tables, and presentation slides that make insights accessible to stakeholders
- Provide market intelligence support to Product, Sales, and Marketing teams
- Contributing to sales enablement by developing industry insights and training materials
- Supporting product launches and go-to-market strategies with market input
- Assisting in preparing findings, presentations, and recommendations for stakeholders
Skills
- Bachelor's degree in Business, Marketing, Economics, or equivalent experience
- 1–2 years in market intelligence, market research, business analysis, or similar work (internships count)
- Solid analytical and research skills
- Excellent written and verbal communication abilities
- Ability to synthesize complex information into clear insights
- Familiarity with SaaS business models and collaboration software markets, including video conferencing, chat platforms, or AI tools
Benefits
- As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.
Company Overview
Zoom is a software company that offers a communications platform that connects people through video, voice, chat, and content sharing. It was founded in 2011, and is headquartered in San Jose, California, USA, with a workforce of 5001-10000 employees. Its website is https://www.zoom.com.Company H1B Sponsorship
Zoom has a track record of offering H1B sponsorships, with 16 in 2025, 178 in 2024, 144 in 2023, 259 in 2022, 86 in 2021, 34 in 2020. Please note that this does not guarantee sponsorship for this specific role.
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