Note: The job is a remote job and is open to candidates in USA. Frontdoor, Inc. is reimagining how homeowners maintain and repair their homes. The Consumer Sales Inbound Associate will achieve sales targets by answering inbound calls to potential and existing members, educating them about Home Service Plans and building positive connections to promote and sell products and services.
Responsibilities
- Meet or exceed sales goals and objectives based on our key performance indicators (KPI’s)
- Acquire and apply knowledge of company operations in every interaction by utilizing available resources
- Maintain and build relationship while delivering a positive member experience by using our sales model
- Drive inbound calls with the goal of selling, renewing, and upgrading members’ products and services
- Assist and be flexible to support other verticals, including outbound, leads, and business needs based on call volumes
- Retain members by educating and addressing non-sales related inquiries, such as: answering contract questions, updating contract details and providing first call resolution
- Use active listening to build rapport and generate additional growth opportunities
- Provide quality service and adhere to our member commitment
- Detailed documentation of all interactions in our member database
- May assume other duties as applied
Skills
- Able to exhibit respect, empathy, and critical thinking while actively listening and problem solving
- Ability to remain competitive, coachable, and productive in a fast-paced sales environment
- Capacity to balance the business and members needs
- Align with our company house rules
- Ability to navigate multiple software applications and enter data during member interactions
- Demonstrate strong and effective verbal and written communication skills
- Able to work nights and weekends, variable schedule(s) and overtime as necessary
- Reliable, persistent, and self-motivated to make sales
- Able to effectively work in a virtual environment utilizing web cams, computer hardware and software with an internet upload speed of 10+ MBPS
- High school diploma or equivalent required
- 1+ years of sales and/or member service experience required
- Proven success in a sales or member service role
- Experience reaching or exceeding sales goals and objectives
- Bilingual (English/Spanish)
Benefits
- Insurance for medical/pharmacy
- Dental
- Vision
- Life
- Disability
- Weight loss and smoking cessation programs
- Matching 401(k)
- Ability to participate in our employee stock purchase plan
Company Overview
Frontdoor is a company that’s on a mission to make home ownership simple. It was founded in 1971, and is headquartered in Memphis, Tennessee, USA, with a workforce of 1001-5000 employees. Its website is https://frontdoorhome.com/.
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