Note: The job is a remote job and is open to candidates in USA. Jacuzzi Group is the premier manufacturer of functional products for the home and outdoor space. They are currently seeking a Costco Program Coordinator to coordinate with the Costco support team and improve satisfaction from Costco’s retail program on a nationwide level.
Responsibilities
- Support Costco Program Manager in quoting and selling leads in Costco CRM
- Support Costco Program Manager to process payments in OMS platform
- Promptly monitor and resolve any Costco member escalations
- Validate loan terms and payment for Costco customers
- Review, resolve or cancel leads based off data from Centah dashboard. (CRM)
- “Own” and understand Costco’s CRM Centah and communication portals
- Coordinate with local markets to ensure all required paperwork is completed and uploaded to customer accounts
- Analyze program performance metrics and provide feedback to optimize processes and improve customer experiences
- Collaborate with internal teams including marketing, sales, and operations to ensure program requirements are met
- Work with production, sales and business admin managers to analyze escalation data and drive process improvements
- Support escalations meetings with Production Managers twice a week to ensure major escalations are being worked on and resolved in a timely manner
- Review all Centah notes relating to appointments and service and send for follow up to the appropriate departments
- Spearhead and lead continuous improvement efforts. Share all program developments and updates with internal stakeholders
- Communicate regularly and share program development updates with internal stakeholders
- Review Costco final paperwork to ensure all documents are being uploaded accurately for Costco’s approval
- Ensure Costco payments are properly processed
Skills
- Support Costco Program Manager in quoting and selling leads in Costco CRM
- Support Costco Program Manager to process payments in OMS platform
- Promptly monitor and resolve any Costco member escalations
- Validate loan terms and payment for Costco customers
- Review, resolve or cancel leads based off data from Centah dashboard. (CRM)
- Own and understand Costco's CRM Centah and communication portals
- Coordinate with local markets to ensure all required paperwork is completed and uploaded to customer accounts
- Analyze program performance metrics and provide feedback to optimize processes and improve customer experiences
- Collaborate with internal teams including marketing, sales, and operations to ensure program requirements are met
- Work with production, sales and business admin managers to analyze escalation data and drive process improvements
- Support escalations meetings with Production Managers twice a week to ensure major escalations are being worked on and resolved in a timely manner
- Review all Centah notes relating to appointments and service and send for follow up to the appropriate departments
- Spearhead and lead continuous improvement efforts. Share all program developments and updates with internal stakeholders
- Communicate regularly and share program development updates with internal stakeholders
- Review Costco final paperwork to ensure all documents are being uploaded accurately for Costco's approval
- Ensure Costco payments are properly processed
- Fully remote, PST Preferred
Company Overview
Jacuzzi Group is a leading global manufacturer of hot tubs, swim spas, baths, showers, saunas, and pool equipment. It was founded in 1915, and is headquartered in Chino, CA, US, with a workforce of 1001-5000 employees. Its website is http://www.jacuzzi.com.
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