Note: The job is a remote job and is open to candidates in USA. Bonusly is a company dedicated to improving employee engagement through meaningful recognition. They are seeking a CS Operations Consultant to manage the migration from Gainsight to a new Customer Success Platform, balancing strategy, technical execution, and project leadership.
Responsibilities
• End-to-end project management of the Gainsight migration, including timeline, dependencies, risk management, and stakeholder communication
• System / data discovery: Document current-state workflows, objects, reports, playbooks, and automations
• Solution design: Recommend the future-state architecture within HubSpot or the chosen CSP
• Data model & schema design: Define tables, associations, and field mappings
• Migration execution: Lead data cleansing, ETL prep, QA, and validation
• Platform configuration: Build workflows, automations, health scoring, dashboards, playbooks, and reporting
• Integration oversight: Work with internal teams or contract developers to oversee integrations between CSP, HubSpot, Chargebee, product data, and other systems
• Cross-functional enablement: Provide documentation, training materials, and post-launch QA
• Reporting & analytics: Create dashboards and insights that help CS and leadership track adoption, risk, and customer outcome
Skills
• 3–5+ years in Customer Success Operations or Revenue Operations
• Hands-on Gainsight admin/configuration experience (objects, Rules Engine, Journey Orchestrator, Scorecards)
• Proven project management experience running complex, multi-system migrations
• Integration experience (iPaaS tools, API-based workflows, product data pipelines, Chargebee, CRM, etc.)
• Strong understanding of CS workflows, lifecycle management, and health scoring models
• Ability to work independently, manage timelines, and communicate clearly with both technical and non-technical stakeholders
• Experience with ChurnZero, HubSpot Service Hub, or other CSPs
• Intercom configuration experience
• SQL proficiency for data manipulation and QA
• Familiarity with SaaS customer lifecycle processes (renewals, expansion, onboarding)
Company Overview
• Bonusly is an online platform for employee recognition, rewards, and engagement. It was founded in 2012, and is headquartered in Boulder, Colorado, USA, with a workforce of 51-200 employees. Its website is https://bonus.ly.
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