[Remote] Curriculum Developer / Trainer

Note: The job is a remote job and is open to candidates in USA. Client First Technologies is seeking a Curriculum Developer / Trainer in support of their government customer. This role is responsible for designing, developing, and delivering training programs and instructional materials to enhance enterprise collaboration and productivity. Responsibilities • Design and develop comprehensive training curricula for enterprise collaboration and productivity platforms, including messaging, file sharing, communication, and compliance tools • Deliver instructor-led training sessions, workshops, briefings, and virtual learning events for technical and non-technical audiences • Develop and maintain high-quality training materials, including slide decks, job aids, quick reference guides, FAQs, and step-by-step user documentation • Create and update knowledge management resources, including service desk knowledge base articles and end-user support content • Produce and maintain standard operating procedures (SOPs) and process documentation to support consistent operational workflows and ticket resolution practices • Collaborate with technical subject matter experts to ensure training content reflects current configurations, features, and best practices • Support development of release communications, recurring training updates, and community-of-practice materials to promote awareness and adoption • Tailor instructional content to multiple user roles, including administrators, service desk personnel, compliance teams, and general end users • Evaluate training effectiveness through feedback, metrics, and continuous improvement initiatives • Ensure all training and documentation products meet applicable accessibility and quality standards for enterprise delivery Skills • Bachelor's degree in Instructional Design, Education, Information Technology, Communications, or a related field (or equivalent professional experience) • Minimum of 7 years of experience developing and delivering technical training in an enterprise IT environment • Demonstrated expertise in curriculum design, instructional development, and adult learning methodologies • Strong technical writing skills, with experience producing clear, structured documentation such as SOPs, knowledge articles, training manuals, and user guides • Experience supporting or training on Microsoft 365 collaboration tools, such as Exchange Online, Microsoft Teams, SharePoint Online, Entra ID B2B, and OneDrive for Business • Familiarity with IT Service Management (ITSM) practices and the role of documentation in service desk and operational support environments • Ability to translate complex technical topics into accessible learning materials for diverse audiences • Proficiency with common content development tools (e.g., Microsoft PowerPoint, Word, SharePoint, learning management systems, and knowledge platforms) and video recording/editing tools (e.g., Adobe Premier or Camtasia) • Excellent communication and presentation skills, with experience delivering training in both virtual and in-person formats • Strong organizational skills and the ability to manage multiple documentation and training deliverables concurrently • Ability to obtain and maintain the required background investigation and security clearance level appropriate to the role • Must be able to sit and stand for extended periods of time • Occasional travel and overtime may be required • Candidates with current Veterans Affairs (VA) Tier 2/Moderate Background Investigation or equivalent (e.g., DoD Tier 3/NACLC, Active Secret) are preferred Benefits • Full benefits package • Collaborative work environment • Strong company culture Company Overview • Client First Technologies provides strategic consulting, technology, business development, and managed services. It was founded in 2016, and is headquartered in Fairfax, Virginia, USA, with a workforce of 51-200 employees. Its website is https://www.clientfirsttechnologiesllc.com.