Are you a motivated self-starter with exceptional customer service skills, looking for a dynamic opportunity to grow with a forward-thinking company? Do you thrive in a fast-paced, independent work environment where you can make a real impact? Look no further! blithequark, a leading innovative online contractor training company, is seeking a talented Remote Customer Experience & Operations Assistant to join our small, friendly, and fun team.
**About blithequark**
blithequark is a small, growing company that values remote, independent work while maintaining a tight-knit environment. We're passionate about offering state-of-the-art training solutions and adapting quickly to changes in industry training needs. Our team is dedicated to delivering exceptional customer experiences, and we're looking for like-minded individuals to join us on this exciting journey.
**Job Description**
As a Remote Customer Experience & Operations Assistant, you'll play a vital role in ensuring every aspect of the customer experience is a positive one. You'll be responsible for:
* Answering all incoming calls, providing exceptional customer service, and offering basic technical support
* Processing orders and collecting customer information over the phone and updating their online accounts
* Responding to email inquiries in a timely manner
* Providing administrative support, including processing Excel files/Google Sheets files, generating reports, and updating curriculum
* Conducting outgoing calls to customers who are missing information from their profiles
* Completing light Accounts Receivable and Accounts Payable tasks, including emailing invoices, approving check orders, and following up on outstanding invoices
* Availability for an occasional Saturday (approx. 1/month) in-person to help facilitate a classroom training (taking attendance and answering questions)
* Additional tasks or projects as identified
**Key Responsibilities**
* Provide exceptional customer service to callers, answering questions about services/products and offering basic technical support
* Process orders and collect customer information over the phone and update their online accounts
* Respond to email inquiries in a timely manner
* Provide administrative support, including processing Excel files/Google Sheets files and generating reports
* Conduct outgoing calls to customers who are missing information from their profiles
* Complete light Accounts Receivable and Accounts Payable tasks
* Availability for an occasional Saturday in-person to help facilitate a classroom training
**Qualifications**
To be successful in this role, you'll need:
* Reliable strong internet connection
* Quiet work environment suitable for talking on the phone with customers
* Functional office setup with a working, up-to-date computer (we may be able to provide a computer if needed)
* We'll provide you with a phone, which can connect directly to your modem/router
* Customer service experience
* Proficiency with Excel/Google Sheets and Word/Google Docs
* Excellent writing skills
* Attention to detail and ability to multitask
* Reliable
* Organized
* Self-starter
* Motivated
* Independent worker
* Excellent phone and people skills, including listening, problem solving, and conflict resolution
* Ability to prioritize projects
**Essential Skills**
* Excellent communication and interpersonal skills
* Ability to work independently and manage multiple projects
* Strong organizational and time management skills
* Proficiency with Microsoft Office or Google Suite
* Ability to learn and adapt quickly to new systems and processes
* Strong attention to detail and ability to multitask
**Preferred Qualifications**
* Experience working in a customer-facing role
* Familiarity with online training platforms and software
* Experience with Excel/Google Sheets and Word/Google Docs
* Strong problem-solving and conflict resolution skills
* Ability to work in a fast-paced environment and prioritize tasks effectively
**Career Growth Opportunities**
At blithequark, we're committed to helping our employees grow and develop their careers. As a Remote Customer Experience & Operations Assistant, you'll have opportunities to:
* Develop your customer service and communication skills
* Learn and adapt to new systems and processes
* Take on additional responsibilities and projects
* Collaborate with our team to drive business growth and success
**Work Environment**
As a remote employee, you'll have the flexibility to work from home in your own office. We're a small, tight-knit team that values independence and autonomy, and we're looking for like-minded individuals to join us.
**Compensation and Benefits**
* $18/hour plus quarterly performance bonuses totaling up to $1,000.00
* Opportunities for career growth and development
* Flexible work schedule and remote work options
* Collaborative and supportive team environment
* Access to ongoing training and professional development opportunities
**How to Apply**
If you're a motivated self-starter with exceptional customer service skills and a passion for learning, we'd love to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and learn more about your qualifications and experience.
**Additional Information**
* Ideal candidate resides in Massachusetts and is available to proctor an in-person classroom training approx. one Saturday per month.
* Additional pay for these days: $250 for roughly 6 hours.
* Locations may vary, but will primarily be in Taunton, MA.
We're excited to welcome the right candidate to our team and look forward to hearing from you!
Apply Now