Job Overview:
We're seeking a compassionate and patient Remote Customer Support Representative to provide essential support to individuals enrolling in public benefit programs. As a representative of Automated Health Systems, you'll have the opportunity to make a tangible impact on people's lives, ensuring they receive the assistance they need to thrive.
Key Responsibilities:
- Answer inbound calls and interact with customers in a professional, empathetic, and compassionate manner
- Provide information and assistance with program enrollment, adhering to established policies, procedures, and privacy laws
- Route customers to appropriate contacts via three-way calls, ensuring a seamless transfer of information
- Assist customers with communication needs, such as relay services for callers with speech or hearing impairments, and translation services for non-English speakers
- Place outbound calls as needed to share time-sensitive information with customers
- Utilize multiple computer systems to access data and document information
About You:
To excel in this role, you should have:
- At least one year of customer service experience, with knowledge of public benefit programs and health or human services experience being a plus
- Excellent written and verbal communication skills, with great active listening and attention to detail
- Strong PC skills, including the ability to quickly learn new computer applications
- A positive attitude, empathy, patience, and professionalism, with strong multitasking skills and adaptability in a fast-paced environment
- Good problem-solving and de-escalation skills, with the ability to maintain confidentiality of sensitive information
Home Office Requirements:
To succeed in this role, you'll need:
- A computer meeting specific criteria, including Windows 10 or 11, 8GB of RAM, and a sound card
- Up-to-date antivirus software and access to high-speed, hardwired internet
- Dual monitors, a USB noise-cancelling headset, and a webcam for certification purposes
Flexible Scheduling and Benefits:
Enjoy flexible scheduling, with the ability to choose your own hours within the client's hours of operation. You'll also receive:
- Competitive pay of $13 per hour
- One-on-one mentorship and free certification and ongoing development opportunities
- Significant savings on expenses related to transportation, clothing, childcare, and food
- Home office tax deductions (consult with an accountant to determine eligibility)
- Access to NexRep Perks, a program offering exclusive discounts and savings on common expenses
How to Apply:
Ready to make a difference in people's lives? Click the "Apply Now" button to start your application process. We look forward to connecting with you soon!
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