Note: The job is a remote job and is open to candidates in USA. Thermo Fisher Scientific is a leading company in the scientific industry dedicated to making the world healthier, cleaner, and safer. As a Field Service Engineer I, you will support the installation, maintenance, and repair of sophisticated analytical and microscopy equipment while developing technical expertise and building customer relationships.
Responsibilities
- Assist with on-site installation, repair, testing, and maintenance of electron microscopy systems, including:Scanning Electron Microscopes (SEM)Transmission Electron Microscopes (TEM)Focused Ion Beam (FIB) systems
- Perform scheduled preventive maintenance to ensure systems operate according to specifications
- Troubleshoot and diagnose system issues with guidance from senior engineers when required
- Support senior field service engineers with complex repairs and system calibrations
- Develop positive working relationships with customers, system users, and internal teams
- Travel to customer sites, sometimes on short notice, to provide technical support and service
- Document service activities and submit detailed field service reports
- Provide basic customer training on system operation and routine maintenance
- Follow safety procedures and quality standards when servicing equipment in laboratory environments
- Provide feedback to product quality and engineering teams regarding system performance
- Maintain accurate service documentation and support updates to technical service materials
Skills
- Bachelor's degree in Electronics, Engineering, Physics, Chemistry, or related technical field or 4+ years of equivalent education and experience in electronic systems
- 1+ years of hands-on technical experience installing, troubleshooting, repairing, or calibrating sophisticated analytical equipment such as SEM, TEM, FIB, or similar systems
- Valid driver's license required
- Ability to travel up to 75% within assigned territory
- Physical ability to lift up to 50 lbs. and work in laboratory environments
- Proficiency in English required, additional languages beneficial
- Strong electronics and mechanical troubleshooting skills with the ability to diagnose issues to the component level
- Ability to read and interpret technical documentation and electrical schematics
- Strong problem-solving skills and ability to work independently after training
- Excellent customer service and communication skills, both written and verbal
- Strong organizational and time management capabilities
- Proficiency with Microsoft Office and service management software
- Experience documenting service activities and preparing detailed reports
- Ability to effectively train and support customers on equipment operation
- Demonstrated commitment to safety protocols and quality standards
- Ability to respond to customer needs with short notice
- Demonstrated success contributing to customer satisfaction goals
- Experience working with ultra-high vacuum (UHV) systems and high voltage equipment preferred
Benefits
- A choice of national medical and dental plans, and a national vision plan, including health incentive programs
- Employee assistance and family support programs, including commuter benefits and tuition reimbursement
- At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
- Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
- Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
Company Overview
Thermo Fisher Scientific is a biotechnology and laboratory equipment company that provides a wide range of scientific products and services. It was founded in 1956, and is headquartered in Waltham, Massachusetts, USA, with a workforce of 10001+ employees. Its website is https://www.thermofisher.com.Company H1B Sponsorship
Thermo Fisher Scientific has a track record of offering H1B sponsorships, with 272 in 2025, 224 in 2024, 233 in 2023, 342 in 2022, 315 in 2021, 227 in 2020. Please note that this does not guarantee sponsorship for this specific role.
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