Note: The job is a remote job and is open to candidates in USA. Staples is a business-to-business company committed to understanding customer needs and providing tailored solutions. The Account Specialist – Reactivations is responsible for re-engaging lapsed customers, managing sales activities through CRM software, and contributing to sales growth and retention goals.
Responsibilities
- Manage customer interactions using CRM software, tracking sales activities, and maintaining accurate records
- Collaborate with internal partners such as Category Sales Specialists, Sales Operations, and Customer Service Teams to ensure customer satisfaction and drive growth
- Use Professional Selling Skills to identify customer needs and develop value-added proposals and pricing strategies
- Oversee pricing negotiations and make on-the-spot pricing decisions to ensure a seamless customer experience
- Manage the sales funnel to close opportunities and achieve reactivation goals
- Participate in ongoing training programs and workshops to enhance sales skills, product knowledge, and customer relationship management capabilities
- Use phone, video, and digital correspondence to engage customers, focusing on retention and sales growth
- Provide regular progress updates on weekly and monthly reactivation targets and KPIs as defined by sales leadership
- Consistently achieve activity goals and daily metrics, including outbound calls, sell time, and live contacts
- Deliver excellent customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction
Skills
- 1+ year account management or related experience
- Previous experience with MS Word, Outlook, Excel, and PowerPoint
- High school diploma / GED
- Persuasive communication skills, with an emphasis on active listening
- Excellent organizational and time management skills
- A solution-oriented mindset with a focus on results and self-motivation
- Proven ability to meet or exceed incremental sales and gross profit goals by growing sales and margins within the customer base
- Ability to thrive in a team-oriented sales environment
- Coachable, with the ability to adapt and incorporate feedback effectively
- Previous experience with a sales budget and history of exceeding quota, activity metrics, KPIs
- Bachelor's degree
- Industry knowledge a plus
- Experience with business-to-business sales process
Benefits
- Inclusive culture with associate-led Business Resource Groups.
- Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays).
- Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more perks and benefits.
Company Overview
Staples is a provider of workspace products such as furniture, technology, cleaning products, and traditional office supplies. It was founded in 1986, and is headquartered in Framingham, Massachusetts, USA, with a workforce of 10001+ employees. Its website is http://www.staples.com.Company H1B Sponsorship
Staples has a track record of offering H1B sponsorships, with 152 in 2025, 172 in 2024, 147 in 2023, 161 in 2022, 121 in 2021, 178 in 2020. Please note that this does not guarantee sponsorship for this specific role.
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