[Remote] Mid Market Customer Success Onboarding Manager , US

Note: The job is a remote job and is open to candidates in USA. Connecteam is a TLV-based startup on a mission to revolutionize the work experience for deskless employees. The Onboarding Manager, MM role focuses on managing the onboarding experience for mid-market clients, ensuring they effectively utilize Connecteam through tailored training and support. Responsibilities • Leading onboarding projects with mid-market clients, ensuring timely and successful implementation of Connecteam • Conducting discovery and system characterization sessions to understand client requirements and tailor configurations accordingly • Delivering advanced training sessions for admins, managers, across multiple departments or locations • Supporting integration and technical setup needs in collaboration with internal teams • Managing onboarding timelines and project milestones to ensure smooth handoff to Customer Success • Becoming a trusted advisor to client stakeholders, driving adoption strategies aligned with business goals • Identifying and addressing risks early to ensure a successful go-live and long-term retention • Acting as the customer advocate within Connecteam, influencing product development and cross-team collaboration • Continuously improving onboarding processes for scalability, efficiency, and client satisfaction Skills • Fluent English (spoken and written) - MUST • 2+ years of experience in SaaS onboarding, implementation, or project management roles - MUST • Experience working with mid-market or enterprise clients • Strong project management skills, with the ability to manage complex timelines and multiple stakeholders • Exceptional communication, training, and presentation skills • Highly organized, detail-oriented, and proactive in managing onboarding projects • A team player who thrives in a fast-paced and dynamic environment • Growth mindset, resilience, and high motivation to help customers succeed • Be energetic, happy and positive – MUST • A team player! • Challenge seeker! • A self learner and independent! • Good under pressure and in a fast paced environment! • Hungry to conquer the market! • Work hard, but also play hard! We love fun! • Experience with integrations and technical product setup - advantage Benefits • Medical coverage. • Insurance plan. • Paid time off for vacation, sick days. • 401K Company Overview • Connecteam is a multi-functional and workforce management mobile solution for companies that manage on-the-go teams. It was founded in 2016, and is headquartered in New York, New York, USA, with a workforce of 201-500 employees. Its website is https://connecteam.com. Apply Now Apply Now