Note: The job is a remote job and is open to candidates in USA. HearingLife is part of the Demant Group, a leading hearing healthcare organization. They are seeking a Remote Outbound Telemarketing Agent responsible for making outbound calls to prospective and existing patients, scheduling appointments, and maintaining accurate records.
Responsibilities
- Interact professionally and politely on the telephone with current and/or prospective patients and hearing clinic staff
- Maintain accurate records of calls and outcomes in the computer systems
- Make outbound calls to hearing clinics and prospective or current patients for appointment follow-up
- Meet minimum number of outbound calls and appointments per hour and/or minutes on phone calls per shift
- Schedule appointments accurately based on customer protocols or conferences calls to independent hearing clinics
- Book and track appointments in multiple systems
- Answer customer questions
- Communicate and explain the value and benefits of using the service
- Maintain patient privacy in compliance with HIPAA federal guidelines and practice policies
Skills
- High School Diploma or GED required
- Must reside in the continental United States to be considered
- Previous sales or telemarketing experience preferred
- Familiarity with Microsoft Office i.e., Teams and Outlook preferred
Benefits
- Competitive salary and bonus structure.
- Comprehensive health benefits (medical, dental, vision).
- Retirement savings plan with company matching.
- Professional development and ongoing training.
- Employee discounts on hearing aids and related services.
Company Overview
- HearingLife is a national hearing care company and part of the Demant Group, a global leader in hearing healthcare built on a heritage of care, health and innovation since 1904. It was founded in 1904, and is headquartered in Somerset, New Jersey, USA, with a workforce of 1001-5000 employees. Its website is http://hearinglife.com.