About Corewell Health – A Visionary Leader in Community‑Focused Care
Corewell Health stands at the forefront of innovative, patient‑centred healthcare delivery across Michigan and beyond. With a heritage that blends cutting‑edge medical expertise, compassionate service, and a mission to “improve health, instill humanity, and inspire hope,” we have grown into a not‑for‑profit health system that now employs more than 60,000 dedicated professionals. From over 22 hospitals and 300+ outpatient locations to a robust network of rehabilitation clinics and a flagship health plan serving 1.2 million members, Corewell Health is reshaping the future of health equity and accessibility.
Our culture thrives on collaboration, continuous learning, and the belief that every employee brings unique strengths to the table. We are proud to foster an environment where diversity, equity, and inclusion are not just buzzwords but lived experiences, supporting staff through resource groups, cultural intelligence workshops, and a commitment to a drug‑free, safe workplace.
If you are seeking a role that offers flexibility, meaningful patient interaction, and a clear path for professional growth—all while working from the comfort of your home—our Remote Patient Services Representative – Resource position could be the perfect launchpad for your career.
Position Overview – Your Impact as a Remote Patient Services Representative
As a Remote Patient Services Representative supporting multiple outpatient pediatric and rehabilitation clinics, you will serve as the welcoming voice and organizational backbone of the patient experience. Your primary mission is to ensure seamless, courteous, and efficient interactions for patients, families, and visitors—whether they are scheduling appointments, making payments, or seeking guidance on clinical processes. This resource role is essential for maintaining high standards of service across a dispersed network of clinics, helping to drive patient satisfaction, operational excellence, and overall health outcomes.
Key Responsibilities – What You’ll Do Every Day
- Front‑Desk Concierge Services: Greet patients and visitors virtually, answer inquiries, collect co‑payments, and provide clear, empathetic communication.
- Telephone & Switchboard Management: Answer inbound calls, route them to appropriate clinical teams, and manage outbound reminders for appointments, recalls, and follow‑ups.
- Scheduling & Coordination: Book, confirm, and reschedule routine and urgent patient appointments using the EPIC scheduling module, ensuring optimal clinic flow.
- Patient Registration & Check‑In: Verify demographic and insurance information, assist patients with kiosk registration, and update records accurately in the Electronic Health Record (EHR) system.
- Check‑Out & Follow‑Up: Process patient check‑out, confirm future appointments, provide discharge instructions, and generate post‑visit paperwork.
- Documentation & Record‑Keeping: Enter relevant call notes into the EHR, scan and upload RightFax documents, and maintain compliance with privacy and security standards.
- Administrative Support: Order clinic supplies, generate daily reports, produce no‑show and recall letters, and manage incoming/outgoing mail.
- Safety & Quality Initiatives: Participate in unit safety programs, complete competency training, and support risk mitigation efforts to protect patients and staff.
- Team Collaboration: Work closely with nursing, clinical, and administrative teams to resolve issues promptly and enhance the overall patient journey.
Essential Qualifications – Your Foundations for Success
- Education: High School Diploma or equivalent; additional coursework in health administration or related fields is a plus.
- Technical Proficiency: Comfortable navigating electronic health records (preferably EPIC), basic computer applications (Microsoft Office Suite), and online scheduling platforms.
- Communication Skills: Clear, professional oral and written communication; ability to convey complex information in an understandable manner.
- Customer Service Orientation: Demonstrated empathy, patience, and a genuine desire to help patients and families feel heard and valued.
- Attention to Detail: Accurate data entry, meticulous handling of confidential information, and adherence to documentation standards.
- Organizational Ability: Ability to manage multiple tasks, prioritize effectively, and meet deadlines in a fast‑paced, remote environment.
- Reliability & Attendance: Consistent punctuality and a strong work ethic, especially important for a role that supports clinics during core business hours.
Preferred Qualifications – What Will Set You Apart
- Previous experience in a medical reception, patient services, or health‑care call centre setting.
- Familiarity with insurance verification processes and billing basics.
- Certification in medical office administration (e.g., CMA, RMA) or ongoing pursuit of such credentials.
- Experience working remotely, including proven self‑management and virtual collaboration skills.
- Multilingual abilities, especially in Spanish, to better serve diverse patient populations.
Core Competencies & Skills for High Performance
- Empathy & Compassion: Ability to put yourself in the patient’s shoes and respond with kindness.
- Problem‑Solving: Quick identification of issues and proactive resolution without escalating to higher tiers unnecessarily.
- Adaptability: Comfortable navigating changing protocols, new technology updates, and fluctuating clinic needs.
- Team Player: Willingness to share knowledge, support peers, and celebrate collective successes.
- Integrity & Confidentiality: Strict adherence to HIPAA regulations and Corewell Health’s privacy policies.
- Time Management: Effective use of work‑from‑home tools (e.g., calendar scheduling, task trackers) to maintain productivity.
Career Growth & Development – Your Pathway Within Corewell Health
Corewell Health invests heavily in the professional advancement of its staff. As a Remote Patient Services Representative, you will have access to a robust learning ecosystem that includes:
- On‑the‑Job Training: Structured onboarding, mentorship from seasoned clinical staff, and regular performance check‑ins.
- Continuing Education: Tuition reimbursement programs, online courses, and certifications relevant to health administration.
- Leadership Development: Pathways to supervisory or managerial roles in patient access, revenue cycle, or operations.
- Cross‑Functional Exposure: Opportunities to shadow other departments (e.g., billing, clinical informatics) to broaden your skill set.
- Employee Resource Groups (ERGs): Engage with communities of practice that align with your interests—whether in diversity, wellness, or technology.
By excelling in this entry‑level role, you position yourself for future advancement to titles such as Patient Access Coordinator, Clinic Operations Supervisor, or even Health Services Manager.
Compensation, Benefits & Perks – What We Offer Our Team
While the hourly rate for this part‑time position is a competitive $21.02 per hour, the total rewards package extends far beyond base pay.
- Comprehensive Health Coverage: Medical, dental, vision, and prescription benefits, with options for traditional and Roth retirement contributions including employer match.
- On‑Demand Pay: Access to Payactiv for accelerated paycheck delivery when you need it.
- Discount Programs: Savings on dining, entertainment, telecommunications, spa services, and more through our exclusive discount directory.
- Identity & Property Protection: Optional identity theft protection, home and auto insurance, and pet insurance plans.
- Paid Time Off & Holiday Pay: Generous PTO accruals, paid holidays, and flexible scheduling to support work‑life harmony.
- Employee Assistance Programs: Confidential counseling, wellness resources, and support for mental health.
- Vaccination & Safety Policies: Free flu, MMR, Varicella, and Tdap vaccinations for eligible staff, plus a strict drug‑free workplace policy.
Work Environment & Culture – Why You’ll Love Working With Us
Even though you’ll be based at home, you’ll never feel isolated. Corewell Health’s remote workforce enjoys:
- Collaborative Technology: Secure video conferencing, instant messaging, and shared digital workspaces that keep you connected to peers and supervisors.
- Inclusive Community: A culture that celebrates individuality, encourages authentic expression, and provides avenues for feedback and improvement.
- Commitment to Equity: Ongoing initiatives that address health disparities and ensure all patients receive respectful, culturally competent care.
- Recognition Programs: Employee awards, peer‑nomination shout‑outs, and performance incentives that highlight your contributions.
- Flexibility: Variable shift patterns (Monday‑Friday) that accommodate personal schedules, with the ability to adjust hours based on clinic demand.
Application Process – Take the First Step Toward a Fulfilling Career
Ready to join a forward‑thinking health system that values your growth, wellbeing, and dedication to patient service? Follow these simple steps:
- Visit our careers portal via the link below.
- Complete the short online application, attaching an up‑to‑date résumé.
- If you require reasonable accommodations for the application or interview process, contact us at 616‑486‑7447.
- Our recruiting team will review your submission, schedule an interview, and guide you through next steps.
Corewell Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, applicants, and patients.
Apply Today – Your Future Starts Here
If you are reliable, eager to learn, and passionate about delivering exceptional patient experiences—all from the comfort of your home—don’t wait. Click the button below to submit your application and embark on a rewarding journey with Corewell Health.
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